Customer Service Data Entry

Laporcha Oliver

******************@*****.*** 810-***-**** Houston, TX

Summary

Versatile and results-driven professional with extensive experience in claims processing, healthcare administration, and customer service. Adept at handling high-volume inquiries, managing complex claims, and ensuring customer satisfaction. Proven ability to adapt across industries, including insurance, healthcare, finance, and technology. Strong problem-solving skills, attention to detail, and a commitment to operational excellence. Work Experience

Asurion

Claims Specialist & Sales Expert Houston, TX Jan 2023 - Present

• Process insurance claims for device protection, ensuring accuracy and compliance with policy guidelines.

• Investigate claim details, verify customer eligibility, and facilitate swift resolutions.

• Provide exceptional customer service by addressing inquiries, troubleshooting issues, and ensuring satisfaction.

• Educate customers on product features, coverage options, and company policies.

• Exceed sales targets by recommending Smart Home Insurance and other premium services.

• Collaborate with teams to refine claims processes, improve customer engagement, and enhance service delivery. Wood Forest

Bank Teller II Detroit, Michigan Apr 2018 - Jan 2023

• Processed financial transactions, account openings, and account maintenance with a focus on accuracy and compliance.

• Recommended banking products and services tailored to meet individual customer needs.

• Managed vault balancing, cash ordering, and ATM servicing, ensuring adherence to security protocols.

• Addressed customer inquiries and concerns with professionalism and effective problem-solving skills. McDonald's

Team Manager Detroit, Michigan Aug 2015 - Apr 2018

• Supervised daily operations, ensuring task efficiency and adherence to company policies.

• Managed employee schedules, conducted training, and performed evaluations to enhance workflow.

• Resolved customer disputes effectively, ensuring a positive customer experience and prompt issue resolution.

• Assisted with administrative tasks, including documentation, reporting, and compliance tracking. Skills

Multitasking, Time Efficient, Diplomatic, Mender, Attentive, Good Physical Stamina, Customer Service, Communication, Problem-Solving, Relationship Building, Active Listening, Conflict Resolution, Time Management, Data Entry, CRM Software Proficiency

Core Abilities

• Claims processing and resolution

• Insurance and healthcare administration

• Customer service and conflict resolution

• Sales and revenue generation

• Data entry and documentation

• Compliance and policy adherence

• Process improvement and workflow optimization

• Team leadership and coaching

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