Customer Service Team Member

Shauna Cain

*** ******* **** **, **********, VA *2602

**********@*****.***; 540-***-****

Several years of customer service experience, ability to work with a variety of customer's, outgoing, enthusiastic, and disciplined. Able to perform multiple job roles in one setting, reliable team member with solid work ethic, a detailed instructor, goal oriented, eager to learn and seeking growth opportunity in a field of business.

QUALIFCATIONS SUMMARY

Innovative and constructive thinker, dependable, and possess good problem-solving techniques. Detailed orientated and able to complete multiple tasks quickly and efficiently.

PROFESSIONAL EXPERIENCE

Optum, Frederick, MD

COB Coordinator

July 2018-Present

Gathers and maintains coordination of benefits data

Researches, analyzes, and evaluates payer status and determines insurance coverage

Take inbound and outbound calls

American Woodmark, Winchester, VA

Customer Care Professional

July 2013-May 2018

Take inbound calls

Respond with urgency as a resource to customer/clients/ sales staff concerning all orders and product information

Communicate with customers/clients to efficiently resolve any business issues

Any additional duties assigned by Supervisor

Beeline, Reston, VA

Contract Employee

April 2009 to April 2013

Performed office assistant functions including data entry, greeting clients, filing, receiving/routing documents and forms, appointment scheduling and managing the phone system.

Select Staffing, Winchester, VA

Contract Employee

June 2008-March 2009

Provide customer support for FEMA

Provide customer service/assistance to natural disaster victims on their eligibility and status of submitted applications

Responsible for diligent quality packing for Melnor

PaRR Inspections

Quality Insurance Reviewer/Contract Employee

February 2008-May 2008

Reviewed home inspections completed by Inspectors before sent to FEMA

Responsible for entering information into FEMA database

Excellent communications with team lead and managers, escalated questions to ensure timely submittals.

Target, Winchester, VA

Sales Associate/Cashier

January 2007-November 2007

Ensured that each customer was offered special discounts and incentive such as Target Charge Cards.

Delivered Fast, Fun, Friendly customer service.

Operated register system, and ensured my register balanced on a consistent basis.

Keep the store in excellent condition.

Arby's, Winchester, VA

Shift Manager

January 2006-Decemeber 2006

Provided customer service and ensured that each customer had a great experience.

Received Inventory and maintain financial records.

Organized all daily opening/closing procedures

References

Available upon Request

EDUCATION

Graduate in 2005, Harrisonburg High School, Harrisonburg, VA

Graduate in 2015 Human Services, Kaplan University, Hagerstown,MD

Bartending Certification, 2013 from Professional Bartending School of Arlington, VA

Contact this candidate