Customer Service Computer Science

Maggie

Tan

Computer Science Undergraduate

Vancouver, BC

778-***-****

************@*****.***

www.linkedin.com/in/maggie-tan228/

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Skills

Customer Service, Effective Communication, Cash Handling, Appointment Scheduling, Organization

Languages: C, C++, Java, SQL, Python, Javascript, HTML, CSS Others: Git, MySQL, VScode, Balsamiq Wireframes, Figma ㅡ

Education

Simon Fraser University / BSc - Computer Science

09/2019 - 06/2024, Burnaby, BC

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Work Experience

Tai Beauty Group/ Full-stack Automation Developer

11/2024 - Present, Burnaby, B.C.

● Automated critical workflows: Streamlined onboarding, shipping, and reporting processes by developing custom API integrations and applications using JavaScript, Node.js, Python, and Google Apps Script, significantly reducing manual effort and improving data accuracy.

● Engineered scalable database solutions: Designed and implemented a Supabase database, utilizing SQL and Latenode for data migration and synchronization, to manage complex product data and ensure data consistency.

● Developed user-centric applications: Created intuitive Retool interfaces for database interaction and automated Slack reports from Gorgias and Katana MRP, enhancing team efficiency and decision-making.

● Enhanced shipping efficiency: Transformed a bookmarklet into a persistent browser extension and developed a Node.js/Express API for label printing, resolving API errors and improving the overall shipping workflow.

● Provided technical support and process improvements: Automated CNF form generation, configured email signatures, generated reports, and implemented a GMP training quiz, while also improving material location data.

Mathnasium / Part-time Instructor

04/2024 - 11/2024, Richmond, B.C.

● Using Mathnasium methodology and terminology, taught math using prescribed teaching practices

● Interact and motivate students during instructional session through clear and concise explanations

● Evaluate and document student progress

● Communicate students needs to center director

● Handled multiple students in one session ensuring to leave each student with a meaningful task while I move to the next student

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