Training Program Development

Andrea Oliver

Lieutenant & Inspector, Professional Standards

Crestview, FL 850-***-**** *********@***.***

Executive Summary

Strategic corrections leader with 8+ years of expertise in professional standards, compliance, and organizational leadership. Proven success driving accreditation, elevating staff performance, and aligning operations with state and federal regulations. Recognized for excellence in policy modernization, investigative integrity, and training program development, consistently delivering measurable improvements in safety, efficiency, and compliance. Professional Experience

Lieutenant & Inspector, Professional Standards

Okaloosa County Department of Corrections – Crestview, FL Oct 2021 – Present

• Directed successful FDLE accreditation audits, securing full compliance through policy refinement and system-wide process improvements.

• Built and led the Facility Training Officer (FTO) Program, ensuring 100% certification retention and compliance with Florida Model Jail Standards.

• Modernized Standard Operating Procedures (SOPs), aligning with evolving legal and regulatory mandates, resulting in higher operational efficiency.

• Conducted high-profile internal investigations, driving accountability and strengthening organizational culture of integrity.

• Represented the department at state and local councils, enhancing recruitment pipelines and fostering inter-agency collaboration.

Sergeant, Security

Okaloosa County Department of Corrections – Crestview, FL Apr 2020 – Oct 2021

• Streamlined shift operations through improved scheduling and innovative briefing protocols.

• Designed and implemented specialized training programs, increasing officer performance ratings and retention.

• Enhanced departmental policies, integrating best practices later adopted across multiple facilities.

• Supported compliance initiatives to maintain uninterrupted FDLE accreditation status. Correctional Officer

Okaloosa County Department of Corrections – Crestview, FL Aug 2017 – Oct 2021

• Reduced inmate incidents by deploying behavioral intervention strategies.

• Strengthened facility security with new search protocols, significantly reducing contraband.

• Maintained sensitive records and CJIS systems with 100% compliance.

• Conducted thorough background screenings, directly improving hiring outcomes.

• Resolved conflicts through advanced de-escalation techniques, ensuring safety and order. Education

Master of Business Administration (MBA) – Barry University, Miami, FL In Progress B.S., Criminal Justice – University of Phoenix, Phoenix, AZ 2017 B.S., Education – Grand Canyon University, Phoenix, AZ 2015 Core Competencies

• Compliance & Accreditation Leadership

• Policy Development & Evaluation

• Investigations & Internal Affairs

• Security & Facility Operations

• Staff Training & Development

• Risk Mitigation & Crisis Management

• Data Integrity & Records Oversight

Certifications & Assessments

Florida Corrections Administration Commission Assessor (Expert) Florida Model Jail Standards Assessor (Experienced) Languages

English – Native

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