Customer Service Administrative Assistant

Brittany Lopez

917-***-**** ️ ****************@*****.*** Bronx, NY Open to Remote Roles

Professional Summary

Detail-oriented Administrative and Customer Service Professional with 7+ years of experience supporting clients, managing schedules, and streamlining office operations. Skilled in virtual appointment setting, CRM tools, and remote team collaboration. Recognized for delivering exceptional customer experiences, maintaining accurate records, and ensuring smooth workflows in both in-person and remote settings. Bilingual in English & Spanish.

Core Competencies

• Remote Communication & Virtual Collaboration (Zoom, Teams, Email)

• Appointment Scheduling & Calendar Management

• CRM & Database Management

• Microsoft Office Suite (Word, Excel, Outlook)

• Bilingual: English & Spanish (Advanced)

• Time Management & Prioritization

• Customer Relationship Management

• Project Coordination & Team Training

Professional Experience

Urban Eyes Optical – Bronx, NY (March 2024 – March 2025)

Appointment Setter (Remote & In-Office)

• Provided excellent customer service to a diverse clientele, both virtually and in person.

• Conducted needs-based conversations to understand prospects and book accurate appointments.

• Scheduled and confirmed appointments using digital scheduling tools.

• Supported sales cycle by ensuring timely follow-ups and efficient outbound outreach.

All County Management LLC – Mount Vernon, NY (April 2018 – September 2023)

Administrative Assistant

• Delivered responsive customer service to 100+ tenants weekly via phone, email, and in-person communication.

• Managed incoming and outgoing correspondence, ensuring 100% accuracy in mail, email, and fax processing.

• Maintained and updated filing systems (electronic & paper), reducing document retrieval time by 30%.

• Trained and mentored 3 new office assistants, improving onboarding speed and productivity.

• Coordinated lease renewals, rent statements, and tenant communications for both Market & PBV housing.

• Assisted with large-scale property projects, including appliance replacements, boiler upgrades, and community food drives.

Additional Experience

• Customer Service Representative, Pure Beauty Salon – White Plains, NY (2017–2018)

• Customer Service Associate, Corazon En Forma – Manhattan, NY (2017)

• Security Officer, Sera Security LLC – Bronx, NY (2014)

Education

In-Tech Academy – Bronx, NY

High School Diploma, 2011

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook) CRM Platforms Zoom Microsoft Teams Email Management Cloud-Based Filing Systems

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