Customer Service Real Estate

Boshra ben Rashed

Customer service specialist

Address: united Arab emirates, Dubai Phone: 009**-**-******* Email: ******.*.******@*****.*** LinkedIn : https://www.linkedin.com/in/boshra-ben-rashed-09334b164 Dynamic customer service specialist with extensive experience in diverse industries, including cabin crew, real estate, and security management. Proven ability to deliver exceptional client experiences, enhance team performance, and effectively manage operations. Skilled in communication, conflict resolution, and relationship building, with a strong focus on customer satisfaction and teamwork. Adaptable and committed to achieving organizational goals while ensuring high standards of service. Professional Experience

2022-09 - present

2018-09 - 2022-08

2015-07 - 2018-06

Education

Real estate sales manager

Real estate development company, Dubai

responsible for leading the sales team to achieve sales targets. This role includes developing sales strategies, managing client relationships, and overseeing marketing efforts for new properties. They analyze market trends to identify opportunities and provide training and support to the sales team. Additionally, they coordinate with other departments to ensure smooth project delivery and maintain communication with stakeholders. Effective negotiation and communication skills are essential for success in this role. Key Achievement

Achieved over $500,000 in sales in each fiscal quarter from 2019. Project development manager, security service

United Arab Emirates, Dubai- Loyal force security company.

• responsible for overseeing the planning, execution, and completion of security projects. This role involves assessing client needs, developing project proposals, managing budgets, coordinating resources, and ensuring compliance with regulations. The manager collaborates with various teams to implement security solutions, monitors project progress, and maintains client relationships. Strong leadership, communication, and problem-solving skills are essential for effectively managing projects and ensuring client satisfaction. Key Achievement

Maintained positive and happy client relationships with 15 corporate customers. Cabin Crew -

Tunisair airlines -Tunis

• Cabin crew members are responsible for ensuring passenger safety and comfort during flights. Their duties include conducting safety demonstrations, assisting with boarding and disembarking, serving food and beverages, and handling in-flight customer service issues. They must respond effectively to emergencies and maintain a positive cabin environment while adhering to airline policies and regulations. Strong communication and teamwork skills are essential for success in this role.

2016 BSc in Marketing, Major in Professional Sales Penn State University, Philadelphia, PA

Relevant Coursework: Professional Selling, Sales Management, Advanced Sales & Selling Techniques, CRM Systems.

Minor: Leadership & Communication.

Skills

• Lead Qualification

• Prospecting

• Salesforce & Hubspot CRM

• Optimizing MRR

• Contract Negotiation

• Arabic

• Englis and French

Languages

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