High School Customer Service
Resume:
Elkton, MD
***************@*****.***
Trisha Stewart
EDUCATION
Hagerstown Community College
Certificate in Fitness, Nutrition, and Personal Training, 2015
Middletown High School
High School Diploma, June 1998
PROFESSIONAL SUMMARY
Organized and self-motivated sales professional with nearly 8 years of experience in the motorcycle industry, complemented by a strong background in healthcare. Proven ability to provide exceptional customer service, build lasting relationships, and manage financial transactions effectively. Seeking a remote position that allows for professional growth while contributing as a valued team member.
REFERENCES
Available upon request
FUNCTIONAL SKILLS
●Strong communication and interpersonal skills
●Proficient in Microsoft Office Suite
●Exceptional multitasking abilities
●Independent and self-starter mindset
EXPERIENCE
Sales Person & Finance Manager
Harley-Davidson of Baltimore, Baltimore, MD
February 2024 – Present
●Assist customers in selecting motorcycles and related products, ensuring an exceptional buying experience.
●Manage financing processes, guiding customers through loan applications and approvals.
●Maintain in-depth knowledge of motorcycle trends, financing options, and dealership inventory.
●Process financial paperwork and ensure accuracy in title documentation.
●Utilize software applications such as Talon, Deal-Link, and E-Lead for sales and finance operations.
Sales Planner/Finance Specialist
Eisenhaur Harley-Davidson, Darlington, MD
2019 – 2024
●Provided exceptional customer assistance throughout the motorcycle selection process, enhancing customer satisfaction and loyalty.
●Maintained up-to-date knowledge of motorcycle trends through continuing education and routine customer follow-ups.
●Managed inventory review and pricing, ensuring accurate logging in the system.
●Completed all financial paperwork with precision, including title documents for finance and cash customers.
●Proficient in software applications including Talon, Deal-Link, and E-Lead.
Sales Planner/Finance Specialist
Rommel Harley-Davidson, Smyrna, DE
2016 – 2019
●Delivered ethical and positive customer service, matching riders with suitable motorcycles and add-on options.
●Engaged in ongoing education to stay informed about industry trends and conducted regular customer outreach.
●Reviewed and logged new inventory, ensuring accurate pricing and documentation.
●Successfully managed financial paperwork and title documentation for customers.
●Utilized software systems such as Talon, PSx, H-D Net, and Higher Gear.
Medical Assistant
Cosmetic Plastic Surgery Center, Hagerstown, MD
2007 – 2016
●Assisted surgeons in pre-operative and post-operative care for cosmetic and reconstructive surgery patients.
●Ensured a sterile and organized surgical workspace while anticipating equipment needs.
●Delivered exceptional patient service, including administering injections, wound care, and scheduling across five locations.
●Managed insurance authorizations and maintained HIPAA compliance for patient records.
Medical Assistant
Andochick Center for Cosmetic Surgery, Frederick, MD
2003 – 2007
●Provided direct support to surgeons and patients in cosmetic surgery settings, ensuring high standards of care.
●Conducted various administrative tasks, including scheduling and insurance pre-approvals, while maintaining confidentiality.
Various Roles
Frederick Memorial Hospital, Frederick, MD
1998 – 2005
●Assisted in patient care across multiple departments, ensuring high-quality service and compliance with medical protocols.
CERTIFICATIONS
Cardiopulmonary Resuscitation (CPR), Frederick Community College, February 2007
Hearing & Spirometry Certification, Bioacoustics Instruments, May 2000
Emergency Medical Technician-B, Frederick County Fire/Rescue, 2007.
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