Support Specialist Customer

*****************@*****.*** • 313-***-****

AMINA ISHMAEL

PROFESSIONAL SUMMARY

Customer Support Specialist with over 11 years of diverse experience in building consultative customer relationships and enhancing customer loyalty. Expert in leveraging technical tools to streamline interactions, ensuring compliance with data privacy regulations, and fostering a collaborative environment. Committed to driving strategic improvements in processes and workflow efficiencies, utilizing strong communication and problem-solving skills to achieve organizational goals.

EMPLOYMENT HISTORY

CUSTOMER SUPPORT SPECIALIST Jan 2020 - Nov 2023

XFINITY

Builds consultative customer relationships, resolving issues efficiently.

Utilizes diverse tools for effective customer interactions.

Adheres to policies, ensuring data privacy and compliance.

Recognized with five awards since February 2020.

Cultivated strong relationships with customers, enhancing their experience and ensuring timely resolution of inquiries, leading to improved customer loyalty.

Leveraged multiple technical tools to streamline customer interactions, resulting in faster issue resolution and improved satisfaction ratings.

Maintained compliance with CPNI and PII regulations, ensuring the protection of sensitive information while upholding company standards.

Evaluated customer feedback and service data to identify trends, enabling proactive adjustments to support strategies and processes.

Demonstrated effective communication skills to effectively address customer concerns, fostering a collaborative environment that encourages feedback.

HOME HEALTH AIDE SUPERVISOR Oct 2018 - Dec 2019

CARELINX

Directed teams to meet client needs, ensuring service adherence to policies.

Maintained clinical documentation accuracy and compliance with standards.

Oversaw patient records and reports for evaluation purposes.

Aided in organizational performance evaluations and reviews.

Improved service delivery through effective team leadership.

Led a team of home health aides to enhance client care quality, achieving noticeable improvements in patient satisfaction and service delivery.

Conducted thorough evaluations of clinical documentation processes, ensuring compliance with regulatory standards and improving overall accuracy.

HOME HEALTH PROVIDER AND HOUSE MANAGER Jan 2012 - Nov 2017

CHS HEALTHCARE

•Enabled patients to stay in their homes by monitoring and recording patient condition, providing support and personal-services, and teaching families

•Monitored patient condition by observing physical and mental condition, intake and output, and exercise

•Maintained a safe, secure, and health patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards

•Provided health care services in patients residence and transporting and accompanying patients to doctors office or tohospitalEmpowered families through education on patient care, fostering independence and enhancing overall care quality. Assessed patient needs through comprehensive evaluations, enabling tailored care plans that addressed both physical and emotional well-being.

EDUCATION

BACHELOR’S DEGREE

University of Phoenix

Business Management

ASSOCIATES DEGREE

Wayne County Community College

Business Management

SKILLS

Microsoft Office Suite (Experienced), Public speaking (Skillful), Team-oriented (Experienced), Collaborative (Skillful), Problem solving (Experienced), Flexibility (Expert), Task delegation (Skillful), Relationship building (Skillful), Situational leadership (Experienced).

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