Senior Manager Business Operations
Resume:
Heather Barr
*********@******.***
Altoona, PA
Summary
Dedicated operations manager with 6 years of experience supervising multiple teams of employees while overseeing departmental projects, directing employees to complete tasks and issuing and maintaining policies and procedures. Well-versed in interpersonal and communication skills. Holding a proven track record of analyzing workflow to identify and correct process inefficiencies, resulting in a minimum of 15% increase of monthly revenue and averaging 23%. Developed and implemented training solutions to reduce employee turnover that also played a role in the revenue increase. Experience
Senior Manager of Office and Billing Operations
Physician Revenue Management Services • Altoona, PA 05/2020 - 08/2025 Lead the billing department in overseeing medical coding, charge entry, claims submissions, payment posting, accounts receivable follow-up, and collections Develop action plans to address billing denials and ensure accuracy and completeness of billing and claims Maintain contacts with other departments to obtain and analyze additional patient information for billing purposes
Prepare and analyze accounts receivable reports and insurance contracts Monitor and improve efficiency of billing procedures according to compliance regulations Stay up to date with carrier rule changes and distribute relevant information within the practice Attended board meetings and executive committee meetings, leading to the adoption of an action plan by the board Developed relationships with new staff members, and assisted existing staff members in their career development
Overhauled the HR department's hiring process to include bringing on team members with corporate, industry, and functional knowledge
Coordinated the hiring and training of new employees for a new contract manufacturing company Recruited and hired new employees
Facilitated annual performance reviews and management development sessions for all employees Managed the hiring, onboarding, and training of new employees Assisted with the implementation of new client services and processes Oversaw the implementation of new employee onboarding programs Added an additional new patients to the practice's client database. Achieved top ratings and maintained consistent communication with clients Developed and maintained databases and data systems to support department functions and workflow, improving access and critical data
Analyzed and interpreted monthly AR, Financial Summary, KPI, and Billing Summary Report per Provider and per Group
General Manager
Cianna's Dance Boutique • Altoona, PA 09/2018 - 05/2020 Developed and implemented strategic plans to increase revenue by 10%
Created and executed a comprehensive training program, including new employee manual and documentation standards
Designed and implemented an effective onboarding plan for new employees Assisted in recruiting and onboarding a new manager Conducted market research, developed promotional plans, and researched new product offerings Provided weekly reports to senior management on market trends and opportunities Led a client services team to ensure client satisfaction and retention Communicated with clients to understand their needs and acted as a primary point of contact for inquiries and feedback
CSR Team Lead
Asurion/IQOR • Altoona, PA 04/2013 - 09/2016
Led and motivated a team of administrative staff members and full-time employees to meet performance goals Monitored team and individual performance, provided constructive feedback, and conducted training sessions to enhance skills
Handled escalated customer complaints and complex inquiries, ensuring efficient resolution Identified areas for improvement in customer service policies and procedures, contributing to enhanced efficiency and customer satisfaction
Collaborated with other departments to resolve customer issues and improve overall service delivery Analyzed customer service metrics to understand trends and identify opportunities for enhancement Admissions Administrative Assistant
Cove Forge Behavioral Health • Williamsburg, PA 07/2009 - 04/2013 Conducted insurance prior authorizations to ensure timely approval for patient procedures Screened insurance information and identified patients needing pre-admission approvals
Verified insurance coverage and addressed any discrepancies Collected co-pays, deductibles, and other payments, maintaining accurate financial transaction records Inputted patient information accurately into the facility's electronic health record (EHR) system Greeted patients and visitors, providing information and support as the first point of contact Skills
Analysis Skills, Customer Service, English, Leadership, Microsoft Office, Communication Skills, Management, Time management, Computer literacy, Microsoft excel, Documentation review, Microsoft word, Medical Billing And Coding, Reconciliation Specialist, eClinicalWorks, OpenPm, Meditech Expanse, Medent, Caretracker, Insurance Verification, LCD Policies, Professional Billing, Family Practice, Orthopedics, ASC, Surgical Office, GYN, Anesthesia, Palliative Care, Nursing Homes, End of Month Financial Reporting, KPI's, SOP's, Implementations Education
Academic
Altoona Area High School • Altoona, PA 06/2005
Professional References
Brady Stout
Owner/CEO - Physician Revenue Management Service
*******@***********.****
Tracey Pierce
Medical Nurse Reviewer III
******@*****.***
Jennifer Cutsuries
Healthcare Insurance Analyst
********.*********@*****.***
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