Sales Manager Customer Service
Resume:
Joseph Zubia 915-***-**** Mobile
El Paso, TX ***25 *******@***.**.***
PROFESSIONAL SUMMARY
Seeking a position as a District Sales Manager to leverage extensive store management experience and regional sales management expertise in effectively overseeing and optimizing operations, sales performance, and customer relations, driving profitability, team development, and customer satisfaction to the highest potential.
Extensive experience in people development and training to deliver exceptional customer service to achieve and surpass sales goals and to promote customer return.
Expert in all facets of customer-facing and back-end operations.
PROFESSIONAL STRENGTHS
Multitasking and Organization Associate Development Performance Monitoring and Evaluation Hiring and Training Sales Strategies Sales Goal Achievement Department Oversight Sales Tracking Motivate Team to Achieve and Exceed Performance Goals Develop Sales Strategies to Increase Profitability Foster collaborative and high energy teams that encourage productivity and teamwork Maintain Strong Relationships with Vendors, Contractors, and Customers Manage and Optimize Sales Budget and Resources Effectively Uphold Company's Policies and Code of Ethics on all Transactions Inventory Management
WORK HISTORY
Pro Sales Manager
Lowes
El Paso, TX From March 2023 to Present
Responsibilities included Servicing approximately 56 commercial accounts, including home builders, multifamily and single-family housing, and an extensive list of government accounts.
Build and maintain strong relationships with existing and potential professional customers.
Act as the primary point of contact for the assigned customer base, addressing inquiries and providing product information. Drive sales growth by promoting products and services to professional customers.
Analyze customer accounts to identify opportunities for growth and improvement. Develop account plans and strategies to maximize sales and profitability. Stay informed about industry trends, market conditions, and competitor activities to identify potential business opportunities.
Maintain a deep understanding of Lowe's product offerings, features, benefits, and applications.
Provide product training and education to professional customers to enhance their understanding and usage.
Follow up with customers’ orders, ensure that orders are placed accurately, and monitor the on-time delivery of products. Travel among the assigned market area. Negotiate special prices for high-volume purchases.
Key Accomplishments:
Increase gross sales by 7% within the first five months of my employment.
Increased profitability by 7.6% within the first half of the year 2023.
Store Manager
The Home Depot Inc.
El Paso, TX From January 2018 to November 2022
Responsibilities included: Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. Managed store organization, maintenance, and purchasing functions. Resolved customer service issues promptly. Trained team members in successful strategies to meet operational and sales targets. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Key Accomplishments:
Increased sales from 71M to 101M from the year 2019 to 2022, surpassing goals.
From 2021 to 2022, successfully attained 423 days of 0 accidents by promoting safe working practices through the safety council consisting of 11 members. Achieved the region's best safety record, consisting of 123 stores.
Operated the highest sales volume store in the region in the years 2021 and 2022
Store Manager
Home Depot
Las Cruces, NM /El Paso, TX From March 2011 to September 2018
Responsibilities included: Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. Managed store organization, maintenance, and purchasing functions. Resolved customer service issues promptly. Trained team members in successful strategies to meet operational and sales targets. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
District Operations Manager
Cooper Installations (Floor Contractor for Home Depot)
El Paso, TX From January 2009 to March 2011
Responsibilities included: Managing 15 stores, including Amarillo, San Angelo, El Paso, Lubbock, Hobbs Roswell, and Las Cruces. Ensured that floor contractors followed the installation procedures in compliance with the established policies. Monitor contractors’ performance and ensure that contractors were complying with wearing badges and uniforms, following installation specifications, and calling customers 30 minutes before the installation. Enhanced regional branch performance by implementing proven management processes to increase revenue. Developed strategies to save on costs and prevent losses. Traveled from 4 to 6 locations per week to manage each store and perform reviews of individual managers and employees. Devised processes to boost long-term business success and increase profit levels. Set, enforced, and optimized internal policies to maintain responsiveness to demands. Suggested corrective services to handle customer complaints.
District Services Manager I
Home Depot
Las Cruces, NM From February 2007 to April 2009
Responsibilities included Overseeing the nine installation programs that Home Depot offers their contractors, including HVAC, windows, flooring, and kitchen countertops, among other services.
Provide extensive training to employees to ensure they relay the proper information about the product and installation to the customer.
Conduct job site visits, verify that the installation has been conducted in accordance with job specifications, follow up on customers’ requests, and ensure that the customer signs the service delivered order.
Fill decline letters when negotiating with clients to fill out forms providing all explanations and give all information to legal for final disposition. Rotated merchandise and displays to feature new products and promotions. Directed training and retraining of employees to boost performance and enhance business results. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Maintained a professional demeanor by staying calm when managing unhappy or
angry customers. Established team priorities, maintained schedules, and monitored performance.
Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources.
Store Manager
Home Depot
Las Cruces, NM From July 2000 to January 2007
Responsibilities included: Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in a fast-paced environment through proactive
communication and positive feedback. Completed point-of-sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
EDUCATION
Business of Administration and Management, University of Phoenix, Tempe, AZ, Graduated 2007
Proficient in Sales, Inventory, Data Processing, Service Management Computer Software
LANGUAGES
English Fluent in Spanish
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