Executive Assistant Service Representative

Chelsa Davila

PROFILE

Hard-working and motivated professional with strong multitasking abilities and a diverse skill set. Known for being adaptable, friendly, and a quick learner, with the ability to thrive in fast- paced environments. Dedicated to delivering high-quality results while maintaining a positive and collaborative attitude. EXPERIENCE

EXECUTIVE ASSISTANT, USAA, SAN ANTONIO, TX — JANUARY 2024- SEPTEMBER 2025

• Mange executive calendars, schedule meetings, and coordinate travel arrangements.

• Prepare correspondence, reports, and presentations with accuracy and attention to detail.

• Act as liaison between executives, staff, and external partners to ensure clear communication.

• Handle confidential information with discretion and professionalism.

• Organize and prioritize tasks to meet deadlines in a fast-paced environment.

• Support executives in decision making by gathering data, preparing briefs, and tracking projects.

• Organized and orchestrated large events for the company gathering in an organization.

MEMBER SERVICE REPRESENTATIVE, USAA, SAN ANTONIO, TX - AUGUST 2023 - JANUARY 2024

• Provide frontline support and service to members regarding their credit card accounts.

• Answers member questions about credit card accounts, balances, transactions, payments, and rewards.

• Assist with account updates, billing inquires, and payment processing.

• Guide members through credit card application process.

• Explain eligibility, terms, interest rates, and benefits. Investigate and resolve issues such as declined transactions, fraudulent activity, or billing disputes.

• Recommend products or services that meet the member's financial needs. UNIT SECRETARY AND PCA, METHODIST HOSPITAL, SAN ANTONIO, TX - NOVEMBER 2012 - SEPTEMBER

• Retrieves discharged medical records from various nursing units and ancillary departments through the hospital and reconciles files. 210-***-**** ************@*****.***

• Places reconciled records in the designated courier bins for the HSC courier to retrieve and deliver to document imaging operations.

• Batches, labels and routes loose reports, late charts and/or late documentation to HSC document imaging.

• Scans and indexes loose reports/documents that are identified as critical to coding and prioritizes them according to policy.

• Coordinates the retrieval and printing of medical records from storage, as well as the storage, archival and record retention of documents and/or other alternate media that cannot be scanned into HPF to include monitor strips.

• Perform routine data entry to assist in updating applicable unbilled reason codes into appropriate systems if chart not received/reconciled within established time frames.

• Assist physicians with questions related to Horizon Patient Folder (HPF) and the physician portal issues that may arise.

• Maintains established productivity and quality standards.

• Practices and adheres to the Company’s code of conduct

• philosophy and mission value statement.

• Assist with release of information (ROI) requests and answering

• phones.

• Assist nurses with accuchecks, vitals, turning, and cleaning

• patients.

• Discontinues foley catheters and IV lines from patients. EDUCATION

• Northwest Vista College, 3535 N Ellison Dr

August 2011- May 2013

• Southwest High School, 11960 Dragon Ln — High School Diploma

Graduate 2001

SKILLS

• Effective time management

• Proficient computer skills in Microsoft office, Excel, Concur, Powerpoint, Meditech

• Excellent team player with ability to motivate others

• Cheerful and courteous even when exposed to stressful working conditions

• Dedicated and honest, takes pride in accomplishing tasks beyond expectations

• Offers outstanding team leadership

• Skilled trainer

• Adherence to high customer service standards

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