Office Manager Customer Service
Resume:
Maria Jazel Hernandez
Professional Summary
Hardworking and passionate individual with strong
organizational skills, ready to help the team achieve company goals. Offering history of success coordinating and monitoring operations across various departments. Effective leader and a computer literate dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain quality of services and products.
Work History
Jonair Air Conditioning, LLC - Office Manager
Bergenfield, NJ
06/2022 - Current
● Handled sensitive information with discretion,
maintaining confidentiality of company documents
and personnel records.
● Updated reports, managed accounts, and generated reports for company database.
● Established team priorities, maintained schedules and monitored performance.
● Enhanced team productivity by delegating tasks
effectively and overseeing daily workflow.
● Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
● Maintained computer and physical filing systems. Sitel Tarlac - Customer Care Representative
Tarlac City, Philippines
************@*****.***
Bergenfield, NJ 07621
Skills
Office Management
Problem Solving
MS Office
Attention to Detail
Strong Work Ethic
Computer Skills
Proposal Writing
Analytical and Quantitative Skills
Customer Relations
Excellent multi-tasking ability
Adaptability
03/2021 - 04/2022
● Assisted call-in customers with questions and orders regarding their health benefits
● Responded to customer needs through competent
customer service and prompt problem-solving.
● Built rapport with customers through active listening and empathetic responses, fostering positive
relationships.
● Enhanced customer satisfaction by promptly
addressing inquiries and resolving issues.
● Navigated multiple computer systems and
applications to find information.
● Logged call information and solutions provided into internal database.
Sutherland Global Service - Inbound Customer Service Representative
Tarlac City, Philippines
06/2020 - 02/2021
● Answered phone with friendly greeting to create
positive inbound calling experience for customers.
● Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or
knowledge base articles when assisting customers.
● Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely
manner.
● Resolved complaints to satisfy customers and
encourage future transactions.
● Asked fact-finding questions to determine customer needs and expectations and recommended specific
products and solutions.
Immaculate Conception Medical Center - X-Ray
Technologist
Cabanatuan City, Philippines
07/2019 - 05/2020
● Reduced patient wait times by efficiently managing daily schedules and exam room assignments.
● Assisted in the development of improved department procedures, incorporating current industry standards for superior patient care.
● Produced high-quality images for accurate, reliable review and interpretation.
● Prepared imaging equipment in alignment with strict safety and hygiene protocols.
Education
03/2018
Wesleyan University-Philippines
Nueva Ecija, Philippines
Bachelor of Science: Radiologic
Technology
03/2013
Wesleyan University-Philippines
Nueva Ecija, Philippines
High School Diploma
● Performed radiographic imaging procedures
according to established protocols.
● Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
Tarlac Provincial Hospital - X-Ray Technologist
Tarlac City, Philippines
08/2018 - 05/2019
● Contributed to a positive patient experience by
providing clear instructions and addressing concerns before, during, and after procedures.
● Documented patient data and histories and updated charts with current information.
● Managed admissions forms, patient instructions and consent documentation.
● Instructed patients on proper positioning for imaging.
● Providing a good quality X-ray image.
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