Business Analyst Data Quality
Resume:
Earl Gilbert
Cypress, TX
MDM Business Analyst
SUMMARY
Business professional with strong experience in technology. Skilled in working with teams to resolve complex challenges, planning, analyzing project scope, and improving business processes. Focused on building positive relationships and achieving big-picture project goals.
SKILLS
WORK EXPERIENCE
Zensar(Contract)Feb 2025 – Apr 2025
Business Analyst
Worked with a diverse set of business / IT stakeholders to identify key objectives and contributed ideas to define and achieve the goals outlined in the deliverable plan. Drive elicitation and gathering session involving a multitude of cross-functional organizations and IT. Developed a comprehensive view of the project to quickly understand how various components fit together, ensuring adherence to project timelines.
Reviewed, interpreted, and documented business requirements to support project implementation and deployment. Delivered the Business Requirements Document (BRD) promptly to aid in project scheduling and deliverables. Areas of coverage include high-level source system integration and data mapping / flow, matching rules, deduplication, data quality rules, workflow processes, and data governance, which includes ownership, data stewardship, roles, and security. The project was managed via the Agile Program Management Process, and the platform was Realtio: Used Scrum methodology to manage the project.
Employed an Iterative and Incremental Delivery approach. Actively participated in daily Scrum activities, managed actions in Jira, and represented the client's Business Requirements.
Texas Alcoholic Beverage Commission (TABC) Mar 2024 – Jan 2025 Business Analyst
Collaborated with business stakeholders to understand key business objectives and share ideas to help define and assist in delivering the objectives outlined in the deliverable plan. Maintained a comprehensive view of the project and understood how its various components fit together. Reviewed and interpreted the business requirements that support the existing TABC reporting measures. Business Analysis Business Planning, Business Process Modeling, Business Requirements, Requirements Gathering, Test Planning/Use Cases, User Acceptance Testing (UAT), Workflow Analysis, Customer Engagement, Training Delivery, Project Management, Risk Management, Agile & Waterfall experiences Data Management
& Governance
Master Data Management (MDM – Customer Domain), Data Quality & Compliance, Data Validation, Data Extraction & Conversion, Data Analysis, Data Requirements, Data Profiling & Mapping Technologies S4/Hana, Tibco EBX, Informatica C360, SQL, MS Office/Excel Soft Skills Communication & Organization, Problem-Solving & Critical Thinking
•
•
•
•
•
•
•
•
•
Analyzed the SQL reporting code, creating and documenting a step-by-step overview of the code and the resulting data flow.
Examined the code and data to identify the causes of errors that impact expected results, as specified in the business requirements and supporting documentation.
Discussed the analysis results with business stakeholders and recommended any necessary updates to documentation and changes to SQL logic.
Provided input into Tableau reporting and dashboard creation-based analysis on legacy reporting requirements and measure.
Tata Consultancy Services TCS May 2021 – Oct 2023
Business Analyst
Gained hands-onMaster Data Management (MDM) experience with TIBCO EBX and Informatica C360, supporting enterprise-level data initiatives.
Supported Blue Cross Blue Shield in deploying an end-to-end MDM solution using Informatica C360, enhancing integration of source system data and improving business system functionality. Worked with ABM Industries to implement a complete MDM solution using TIBCO EBX, driving improved data governance and operational efficiency.
Increased client engagement and satisfaction by implementing MDM solutions, integrating source system data, and enhancing business system functionality.
Analyzed the Facets business process cycle, data life cycle, sourcing systems, existing data quality issues, and compliance issues. Collaborated with SMEs to develop migration plans and plan integration to the MDM platform. Worked with customer, vendor, employee, and healthcare (Facets provider and member) domains. Developed project planning activities across Business and IT engagement areas. Understood key business and technical drivers through all phases of the project lifecycle. Led MDM project discovery efforts, documenting essential business processes, business data, data sources, and metadata definitions.
Facilitated Business and IT requirements gathering sessions through interviews, surveys, documentation analysis, interactive workshops, and workflow analysis.
Documented all business requirements into a Business Requirements Document (BRD), including use cases, gaps, lifecycle details, compliance, data dictionary, and other pertinent information for solution delivery. Collaborated with the offshore technical team to ensure full understanding of BRD requirements, and supported the conversion into technical documentation and implementation plans (e.g., data modeling, source system/data reviews, data validation, match/merge, ETL requirements).
Analyzed current-state business problems, proposed improvements, and aligned enhancements with future-state business strategy and vision.
Communicated cross-functionally with project managers, developers, SMEs, end users, and executives. Worked closely with clients to strategize and implement achievable timelines and milestones, resulting in a 25% increase in project success rate.
Streamlined UAT by creating comprehensive testing scripts and training materials, leading to a 25% reduction in testing time.
Led UAT efforts in alignment with test strategy and test plans, coordinating with identified testers. Drove the creation of a data glossary, performed data profiling & validation activities, set rule thresholds, and established survivorship strategies for critical data elements. Supported data governance efforts, including access control, compliance, role-based security, data accuracy,
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
consistency, and integrity.
Utilized SQL to retrieve data for analysis, identify data quality issues, address gaps, and derive insights. Led Management of Change (MOC) activities such as facilitating cross-functional workshops, developing and delivering training, analyzing and communicating change impact, and creating adoption strategies. Proficiently used MS Excel extensively for data analytics to identify gaps, compliance concerns, inconsistencies, trends, and actionable insights.
Tibco EBX - Project was managed via the Agile Program Management Process: Used Scrum methodology to manage the project.
Employed an Iterative and Incremental Delivery approach. Actively participated in daily Scrum activities, managed actions in Jira, and represented the client's Business Requirements.
Informatica - Project was managed via Agile Program Management Process and Waterfall (hybrid) processes: The project used both Agile and Waterfall processes. Agile provides for the Iterative/Incremental approach flexibility, and the Waterfall approach is used to focus on development aspects of the project. Actively participated in daily Scrum activities, managed actions in Jira, and represented the client's Business Requirements.
Hewlett-Packard, Inc. Jul 1990 – Sep 2019
Business Analyst/Data Management
Led customer master data migration and conversion efforts, resulting in the successful retirement of complex and fragmented global ERP platforms into a single global instance of the S/4HANA platform. This initiative saved millions in infrastructure costs, improved inventory management and forecasting, enhanced revenue recognition, and reduced risk and compliance issues while increasing customer satisfaction. Analyzed and sourced Salesforce data across various CRM processes to support MDG requirements during the customer data migration to S/4HANA.
Configure and implement a new Salesforce customer hierarchy structure. Analyze Salesforce intake CRM workflow to identify process errors, data gaps, and integrity issues. Recommend areas of improvement in the Salesforce Data Quality and Intake / Workflow to enhance the overall efficiency. Coordinate with IT to integrate customer data from Salesforce via IDOC into the S4/Hana cloud. Created and led daily stakeholder project working sessions, providing clear communication of overall project status. Served as the primary subject matter expert and trusted advisor for customer reference data, supporting integration and conversion initiatives.
Delivered analytics and consulting services to identify data gaps, align data standards, enhance performance, and improve customer data quality.
Led teams in planning and analyzing project scope, deployment, implementation, prioritization, interpreting requirements, and designing and improving business processes.
Managed and collaborated with internal teams and external system integrators (Deloitte) on all aspects of customer master data conversion, integration, migration, and functional requirements. Acted as the primary master data SME liaison with business SMEs, technical IT teams, and end users across the Americas region.
Provided test and post-release functional and technical SME support, enhancing internal team capabilities and reducing customer impact.
Developed and documented complex business rules and data quality metrics, resulting in a 60% improvement in overall data quality.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Managed teams of analysts responsible for profiling legacy order management systems and defining master data migration strategies, including planning, scheduling, data analysis, conversion, transformation, and governance. Established ongoing monitoring and data quality practices in production environments using tools such as SAP Information Steward.
Managed day-to-day workloads of internal and external resources, created and maintained schedules, and monitored critical milestones and project dates to ensure timely and successful delivery. EDUCATION
Daniel Webster College
CERTIFICATIONS
Villanova University - Master Certificate in Applied Project Management Informatica - Business 360 SaaS MDM Certification
VOLUNTEERING & LEADERSHIP
Coalition for the Homeless of Houston/Harris Co
Provided leadership and management of the Coalition Homeless Management Information Systems (HMIS) and IT department.
MILITARY EXPERIENCE
US Army, Honorably Served
•
•
•
•
•
•
•
•
Contact this candidate