Team Leader Health Insurance
Resume:
Asiphe
Buhlungu
Collections Billings and
Customer Satisfaction
Advisor.
******.*****@*****.***
Khayelitsha, 7784 Cape Town
South African
Female
LANGUAGES
English
IsiXhosa
IsiZulu
REFERENCES
Miss Revona Naidoo, Supervisor,
Truworths Head Office
*******@*********.**.a, 078*******
Mr Chad Botha, Team Leader,
GetSavvi Health Insurance
*********@*****.***, 078*******
Mrs Lucinda Ven Ra, Billings Manager,
GeSavvi Health Insurance
*******@********.**.**, 078*******
EMPLOYMENT
GetSavvi Health Insurance company, Cape Town
Collections Team Leader
12/2024 – 04/2025 Cape Town, South Africa
•Enhanced customer satisfaction by training team
members in effective communication and negotiation techniques.
•Coordinated cross-departmental collaboration,
fostering stronger relationships between the
collections team and other business units.
•Optimized resources allocation based on individual collector's strengths and abilities, maximizing their contributions to the team's overall performance.
•Assign Leads to other agents and ensure the work is done accurately and on time.
•CRM Dynamics 365, Fresh desks systems and excel
usage.
•billing adjustment, plan changes, managers overide, policy activation and authorization.
GetSavvi Health Insurance company, Cape Town
Retentions and Billings Consultant.
09/2022 – 11/2024 Cape Town
•CRM, dynamic 365 skill and Vicidial.
•Senior agent who Allocates work and leads to other junior agents and ensure work is done effectively.
•Outbound calling of members who have outstanding
premiums.
•Inbound calls in assisting with payment, Billing
queries and reistate lapsed policies.
•Load failed debit orders for members.
•Ensure bank details are loaded successfully and
DebiCheck is implemented successfully.
•Retaining members who want to cancel with
downgrades and affordable plans suitable for them.
•FAIS compliant and send member statements.
•Training all agents to meet the effective target and revenue growth of the business.
Truworths Head offices, Cape Town
Debt Collector
04/2021 – 09/2022 Cape Town
•Use of Oracle and Dialer system.
•Outbound calling to assist members with outstanding amounts.
•Make Payment arrangements suitable for members to ensure accounts are up to date
•Follow up on payment arrangements.
•Assist with customer queries and assist accurately.
•Collect as much money as possible being compliant at the same time.
EDUCATION
Grade 12
Lutuka Senior Secondary School, Tsolo
01/2008 – 12/2010
Matric Pass with Bachelors. Commercial subjects were done.
Bachelors In Public Administration
Walter Sisulu University, Umtata
01/2011 – 09/2015
Majors in Public Administration and Political Sciences- GP 65
SKILLS
Retentions skills
Negotiation skills
Communication skills
negotiation skills
debtors billing skills
computer literature skills
billings skills
accounting skills
customer engagement
Contact this candidate