Customer Service Data Entry

Ms. LATOYA FINCH

*******.***@*****.***

SouthGroup Insurance and Financial Services

Remote Direct Bill Associate Nov 2023- Aug 2024

-Process and record all Direct Bill Income Commissions from company statements - Reconcile statements by verifying deposit amounts and comparing them to reported balances -Maintaining Excel spreadsheets to ensure proper tracking of outstanding balances -Verify Carrier accounts and Producer Codes -Access online portals, contact employers via phone and/or email to obtain Commission Statements Young Williams PLLC

Remote Child Support Specialist September 2021- November 2023

- Assess cases in accordance with state and federal policies and regulations - Conduct interviews with custodial and non-custodial parents - Monitor cases for delinquencies and modifications - Complete necessary analysis to ensure child support payments are disbursed in accordance with state, federal and contractual requirements - Maintain confidentiality and security of information

22nd Century Technologies

Data Entry Clerk February 2020- August 2021

- Protect personal identifying information and sensitive financial information - Review W-2, 1099 and other tax & earnings forms to ensure accuracy - Data Entry - Forward requests for additional information - Report wage and calculation errors to The Review Dept Conduent, LLC

Customer Care Specialist August 2019- October 2019

-Protected members personal health information - Answered general questions for seniors

& people with disabilities - Researched members healthcare eligibility - Provided primary care physician contact information - Researched medications and possible generic alternatives

Assisting Angels LLC

Remote Staffing Coordinator January 2019- August 2019

- Maintained the Client Schedule & Caregiver Schedule using Dropbox - Completed & Submitted payroll details - Ensured adequate at-home health care plus daily living activities for up to 35 clients by matching elderly, special needs & disabled clients with Caregivers specific to their needs - Coordinate Care Plans with family members and loved ones - Communicate personnel changes within the home CSL Plasma

Medical Reception Technician May 2018- November 2018

- Protected donors’ personal health information - Performed daily calibrations on all required equipment - Conducted vitals screenings, recording blood pressure, pulse, temperature, weight, etc - Performed finger pricks to obtain blood samples - Safely and proficiently tested blood samples to determine hematocrit and protein levels - Accurately utilized a Safepette and Refractometer

MS Dept of Employment Security

Jan 2007- Feb 2017 Lead Interviewer/Acting Supervisor

- Trained & submitted payroll for temporary employees - Developed & implemented Call Center policies & procedures - Composed the Standard of Operation for several key processes - Prepared & submitted wage reports to determine eligibility - Completed monetary and non-monetary investigative reports - Effectively delegated work to others

-Directly supervised the work of several other employees Education: Lanier High School August 1995 – June 1999 Diploma Skills and Qualifications: Type 72wpm- Excellent in 10-Key - Proficient in Microsoft Office Suite - Very familiar with Applied Epic, Dropbox, WebXtender, CICS, Access MS, Q-Key, Softphone and CRM call monitoring system- Adhere to HIPAA requirements for securing personal information -Experience in Healthcare Eligibility Dispatcher - Outstanding verbal and written communication skills - Highly organized and decisive; able to prioritize effectively to complete multiple tasks timely

REFERENCES:

Mrs. Latori Herring 601-***-**** Ms. Paula Young 407-***-**** Occupation: BAM Supervisor Senior Event & Activities Mgr

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