Administrative Assistant, Receptionist, Customer Service, Data Entry

ANDREA M. CARSON

Lewisville, TX 469-***-**** *****************@*****.***

Strong business and customer service skills looking for a challenging position with growth opportunities that will allow me to utilize my skills in a corporate environment.

SKILLS

MS Excel, MS Word, MS Outlook, Adobe, BRIO, MMS, VM, EIR, SIRBEL, MSM, AAS

EXPERIENCE

Clark Hill/Robert Half, Dallas, TX 02/25-07/25

Receptionist

Manage the day-to-day operations of the office reception desk and answer all incoming phone calls in a timely manner and route calls

Ensure that the reception desk is open and ready for business at the beginning of each business day and ensure that the reception area I neat and organized providing a welcoming atmosphere to firm guests and visitors

Maintain and oversee the scheduling of all conference room need and coordinate set-up instructions and information to the Office Services team to endure that the room is prepare as requested and on schedule

Perform other duties or tasks as assigned or requested (as needed) by the Office Manage

Decision Financial Services/Robert Half, Southlake, TX 10/24-02/25

Administrative Assistant

Calendar Management, Including scheduling meetings, rooms and appointments

Performs various and sundry administrative duties including photocopying, printing, scanning, filing, maintaining administrative data, etc, premises related issues and ordering and maintaining office supplies, home and computer services

Dispose of old files

Account paperwork-Open new client accounts and maintain existing accounts

Maintain and organized administrative databases

IntraCare/Robert Half, Dallas, TX 05/24-08/24

Medical Admin

Greet patents, answer inquiries, and assist with check-in/check-out process

Schedule patient appointments and respond promptly to calls and emails

Ability to multitask and work efficiently in a fast=paced environment

Legend Senior Living, Flower Mound, TX 03/23-11/23

Med Tech/CMA

Daily documentation in resident records to include completion of task sheets

Responsible for administering medication to residents according to company procedures

Responsible for properly documenting administration, refusal or disposal of medication

Follow medication handling and delivery parties

Ensure HIPPA Compliance and guidelines are followed

Denton State School, Denton, TX 05/13-07/20

Direct Support Professional-I

Observe and accurately report client conditions and behaviors throughout the daily schedule including response to home activities, home training and unusual incident

Interact with clients therapeutically, participating in individualized training and/or routine duties

Complete required routine duties, while making decisions based on simple and will-defined guidelines

Broadlane/Corestaff, Dallas, TX 06/08-08/10

Materials Management Analyst

Supported the materials management operations of various Data Management Customers

Responsible for researching healthcare products, loading and maintaining product information in customers material management system, which included product descriptions, units of measure, and pricing and categorization

Effectively analyzed, present communicate and exchange information to facilitate operational process development and documentation

Maintain and develop customer relationships

CompUSA, Dallas, TX 07/06-12/07

Customer Services/Data Entry/Training/Order Research Specialist

Provide telephone support for the Training Center customers by researching inquires, advising on courses, interfacing with the Field to determine training requirements and ensuring that registration for classes is handled in an efficient and professional manner

Responded to a high volume of incoming calls to the Training Center and forwarded to the appropriate individuals

Define problems, collected data, established facts and draw valid conclusions resolved customer web order issues and assisted with request for credits to customer accounts

Researched electronic and paper documentation to effectively resolve order issues and ensured that complete documentation of order issues was maintained

Dependent Care, Lewisville, TX 01/03-07/06

Assisted Living

Assist individuals with daily living routines, plan daily activities, and schedule appointments

Develop a report with medical staff and vendors servicing the residents and facility

Ensure compliance with HIPPA and all regulatory agencies

IBM, Coppell, TX 11/96-01/03

Sales Administrator/Data Entry/Customer Service

Responsible for coordinating MSM reports, oversee industry class change requests, and provide BRIO/SIEBEL reports to IBM Management and Sales Representative in the Dallas Call Center

Structured workflow requests received from management and the inside sale force

Assist sales team data analysis report

Educated new and existing IBM customers to discuss technology challenges, of IBM solutions, and develop leads into sales opportunities for the inside/outside sales team

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