Business Partner Hr

Dr. Marcy Fort, PhD

South Carolina 954-***-**** *********@*****.***

Professional Summary

With 20+ years of experience in HR: HR Business Partner Manager, training and development, management, consulting, organizational development, recruitment, employee relations, and staff development. I hold a PhD in Management and Leadership, and my current role is Human Resource Business Partner Manager at Teleperformance, a global leader in customer experience management. I partner with senior executives to provide critical leadership to new ventures and bridge the gaps between labor force and management to achieve company objectives. Driven and decisive with passion demonstrating success by building and retaining highly effective teams.

Education

DOCTOR OF MANAGEMENT 2012 UNIVERSITY OF PHOENIX

Major: Management and Leadership

MASTER OF ART 2006 UNIVERSITY OF PHOENIX

Major: Organizational Management

BACHELOR OF ART 1990 BETHUNE-COOKMAN UNIVERSITY

Major: Mass Communication

Minor: German

Professional Experience

HR Business Partner Teleperformance 2022 – Present

Leads the commercialization and execution of the people plan and prioritized HR initiatives with mid-sized, less complex client groups. Including project planning, change management, communication, execution, and measurement.

• Acts as the account manager and consultant for mid-sized, less complex client group. Directly executes or partners/coordinates across the HR model to deliver HR services. Responsively delivers on client's needs and approaches challenges with a solutions mindset - driving speed, quality and future improvements.

• Supports the design and execution of operating model changes, organizational restructures and re-wiring initiatives. Develops and executes the enabling change management strategies and plans.

• Supports the commercialization of talent management, performance enablement and diversity strategies for a mid-sized, less complex client group. Directly facilitates or supports the facilitation of people development forums focused on long-term and short-term talent planning, talent movement, succession planning, career management, and talent development.

• Coaches senior leaders on leadership impact, and educates senior leaders, people managers and employees on HR policies, plans, programs, practices, processes, and tools to ensure knowledge transfer, enhanced people management capability and HR service delivery.

PROCESS ASSISTANT AMAZON 2022 - 2024.

Employee of the week 3 times by increasing the team’s productivity and safety scores by providing best practices, coaching, mentoring, and training 300+ employees in the sortation site.

Address all employee relations issues in a timely manner.

Work closely with Area Managers to ensure daily numbers are met and/or exceeded by performing daily audits to track associate’s performance.

TALENT ACQUISITION & TRAINING SUPERVISOR URBN 2018 - 2022

Conducted a Salary Trend Analysis to address the decrease in employee retention. This increased employee retention to 15% by increasing hourly wages for front-line employees.

Source potential candidates from various channels including social media, and professional platforms.

Screen incoming resumes and applications

Interview candidates.

Advertise job opportunities on the company’s website, social media, job boards and internally.

Network by attending job fairs and hosting in-house interviews.

Managed the Learning Management System, including the maintenance of employee training records, required training assignments and qualifications for 243 employees.

Provide a shortlist of qualified candidates to the hiring managers.

Screened over 300 resumes and applications monthly and conducted preliminary interviews for all positions.

Processed over 80 new hires monthly that included assigning new employee numbers and scheduling pre-employment background checks.

Collaborate with managers to identify future hiring needs.

Consult with new hires and assist with onboarding.

Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire.

MULTI-STORE MANAGER CRICKET WIRELESS 2017 - 2021

Managed 2 store locations, improved the stores overall district rank from 14 and 15 to 2nd and 4th rank within 4 months.

Exceeded store goal by 35% through mentoring and coaching staff on the sales pitch delivery.

Increase employee sales of phones and accessories in both locations by an average of 45% by conducting weekly observations of employee & customers interactions and providing necessary feedback and training.

Developed and implemented Employee of the Month Program. This implementation increased employee retention by 35%.

TRAINING & HR DIRECTOR CHICK-FIL-A 2015 - 2018

Develop team member orientation program to introduce new team members to Chick-fil-A standards and best practices.

Increase training attendance by 15% by developing and implementing a new online training program for all store employees.

Contributes to the continual evolution of the department by offering ideas and best practices evaluations.

Tracks and manages all employee change request and leadership follow up communications.

Completes reporting from payroll system as needed for leadership.

Analyzes the efficiency of the hiring process, HR Department and company turnover, providing supporting data.

Conducts initial intake for employee concern or LOA request matters and communicate to HR leadership.

Document information related to new hire on-boarding, termination, leadership updates and benefit hour updates.

Handles confidential information relating to employees and company.

Implemented new online annual review process to ensure all managers process annual reviews in a timely manner.

Lead weekly management meetings to ensure all employees adhere to company policies and procedures.

Developed business relationships with local businesses to provide support and recruit area citizens.

Utilizes HRIS software to execute HR, payroll, employee benefit and daily operational tasks.

Organizes hard and soft copies of employee records to ensure record compliance.

Process documentation and prepare reports related to performance evaluations.

Support employees with efficient problem-solving related Human Resources inquiries.

Serves as a SME to Company Handbook and HR Policy, reinforcing policies, rules, and procedures via training to in person to ensure employee compliance.

Assist in the coordination of staffing and recruitment processes, including applicant process flow tracking.

Facilitates new employee orientation and ensures on-boarding compliance thresholds are met.

Recommend and develop employee relations practices to foster a positive employer-employee-relations

Maintains the work structure by updating job requirements, job descriptions and organization chart(s) for all positions according to HRIS output.

Conducts exit interviews and analyzes data to present HR leadership with data-based recommendations.

Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements and conducting investigations

TRAINING MANAGER/ASSISTANT TO CHIEF OF ADMIN MIAMI DADE COUNTY 1999- 2015

Create annual employee survey to identify training needs for 936 housing employees.

Developed, facilitated, scheduled, and trained all 936 housing employees on the Federal HUD mandated ADA state and local law within 90 days.

Increase training attendance by 56% by revamping the department training and training tools.

Increase employee knowledge base through the delivery of courses: Ethics, VCA, HRIS, WIA, WAGES and county policy changes.

Led 100+ professional development course training for all staff from front-line to executive directors.

Directed the relocation and consolidation of 7 single site office buildings into one site, charting the transition of 437 employees and over $330k in office equipment while minimizing the impact to 16k housing residents and service providers.

Oversee the training budget for the department.

Drafted over 12+ new policies and procedures for a comprehensive agency manual.

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