Customer Service Exceptional

Okolo Francis

**** ********** ***, ***** ***, Baltimore Maryland 21207

E- Mail: ************@*****.***

Phone: 443-***-****

OBJECTIVE:

HARDWORKING, Detail individual, with great work altitude and enthusiasm for work. Demonstrated

leadership and management skills and do exceptional customer service:

EXPERIENCE:

May 2021 to March 2025

Innovative Services Inc. (ISI)

300 Redland Ct. suite 215

Owings Mill MD 21117

JOB TITTLE: RESIDENTIAL COUNCILOR;

Assist Individual to become integrated members of community

Implement individual's program goals and behavior program and document

Assist individuals to maintain a clear comfortable home

Administer medication

Assist individual individuals with appearance hygiene, and activities of daily living as needed Helping residents with toileting needs and to move around safely

Assisting in making bed, giving back-rub, making with meals, and helping residents with mouth care Protect resident's privacy and confidential and follow care plan and assignments

Report all resident observations and abuse, document accurately and promptly

Answer call lights promptly and treat resident with dignity and respect

Praise and encourage especially positive behavior and encourage social interaction

Promote independence and helping individuals with activities and motor functions that are difficult

September 18th 2018 to 2021

Community of Infinite Possibilities (COIP)

1809 E Joppa Rd.

Baltimore (Maryland) 21234

JOB TITTLE: RESIDENTIAL COUNCILOR;

Assist Individual to become integrated members of community

Implement individual's program goals and behavior program and document

Assist individuals to maintain a clear comfortable home

Administer medication

Assist individual individuals with appearance hygiene, and activities of daily living as needed Helping residents with toileting needs and to move around safely

Assisting in making bed, giving back-rub, making with meals, and helping residents with mouth care Protect resident's privacy and confidential and follow care plan and assignments

Report all resident observations and abuse, document accurately and promptly

Answer call lights promptly and treat resident with dignity and respect

Praise and encourage especially positive behavior and encourage social interaction

Promote independence and helping individuals with activities and motor functions that are difficult

March 3rd 2013 to December 2015

Family service Foundation

JOB TITTLE: RESIDENTIAL COUNCILOR;

Assist Individual to become integrated members of community

Implement individual's program goals and behavior program and document

Assist individuals to maintain a clear comfortable home

Administer medication

Assist individual individuals with appearance hygiene, and activities of daily living as needed Helping residents with toileting needs and to move around safely

Assisting in making bed, giving back-rub, making with meals, and helping residents with mouth care Protect resident's privacy and confidential and follow care plan and assignments

Report all resident observations and abuse, document accurately and promptly

Answer call lights promptly and treat resident with dignity and respect

Praise and encourage especially positive behavior and encourage social interaction

Promote independence and helping individuals with activities and motor functions that are difficult

2009 to 2013

SPECTRUM INC

JOB TITLE: SUPPORT SPECIALIST

ASSIST INDIVIDUAL WITH Developmental CHALLENGE to better cope in the community

Reassuring and supportive Form therapeutic relationship with individual and monitor

EDUCATION:

CERTIFIED MEDICATION TECHNICIAN

CPR-First aid and CNA

SKILLS:

Reliable Compete tent in organizational time management skills

Possess written verbal skills for effective communication

ACTIVITIES

Exercise, Reading, Recreational and Game

Contact this candidate