Business Analyst Senior

Matthew Keenan

Danville, CA ***** 650-***-**** **************@*****.*** linkedin.com/in/matthew-keenan-analyst

ANALYTICAL PROJECT MANAGER

Accomplished, analytical, innovative, detail-oriented Senior Business Analyst. Proven track record of gathering requirements and developing and implementing solutions. Extensive experience working on and understanding Banking and Finance projects and systems. Reputation for dedicated teamwork, high energy, work ethics, and commitment with the capability to handle new technologies and situations. Result-oriented team player skilled in multi-tasking, with excellent communication skills.

KEY SKILLS

Data Analysis Reporting Analytics Requirements Gathering User Acceptance Testing (UAT) SDLC Disaster Recovery Project Management Team Management Performance Reviews Waterfall Agile Advanced Excel MS Project MS Visio SharePoint SnagIt Mercury QC TouchPoint

PROFESSIONAL EXPERIENCE

Golden 1, California

Senior Project Analyst, 06/2024 – 06/2025

As a senior project analyst with the EPMO, Technology and System Strategy team, I was assigned to projects of varying sizes as needed.

Coordination of CCaaS (Contact Center as a Service) project, working with 13 Call Center departments and external vendor, NICE.

Development of the UAT Test Strategy and Requirements Traceability Matrix artifacts.

Coordination and execution of UAT recording test completion and defects in Wrike system.

Initial requirements gathering and stakeholder identification for the REG CC 2025 updates with a compliance deadline of July 1 2025.

Coordination of the Compliance Regulatory Projects 2025 workstreams. This included 11 different projects being run concurrently.

Marketing Communication Platform Project requirements gathering across multiple workstreams. Delivering a new personalized customer engine and website operating on a data cloud.

Bank of the West, California 12/2014 – 9/2023

Senior Business Analyst, 10/2020 – 09/2023

Focused on developing operational dashboards, managing remediation plans, enhancing process efficiencies, analyzing certification scheduling and expenses, and leading project management for logistics consolidation while advocating for customer-centric solutions throughout the software development lifecycle.

Developed comprehensive operational dashboards for status reporting, facilitating effective communication of key metrics and insights from four teams to senior management.

Led the creation and implementation of remediation plans addressing a backlog of issues pending closure for up to several years, ensuring robust control mechanisms and timely closure of action items.

Conducted a thorough review of the Controls and Governance team's processes, identifying and implementing efficiencies that resulted in about 1,000 hours saved per year.

Analyzed branch certification scheduling and overall expenses, providing critical insights for cost management and operational efficiency.

Managed project logistics for the Retail Banking Group (RBG) branch role consolidation, coordinating over 5K system access changes and reducing 20 roles to six critical ones.

Acted as a customer advocate in solution design across the software development lifecycle (SDLC), ensuring that end-user needs were central to development initiatives.

Business Administration Manager, 1/2019 – 10/2020

Managed a diverse team comprising system administrators and a business analyst, focusing on training development, issue prioritization, resource allocation, SLA implementation, process improvement, and performance management.

Developed a comprehensive training and procedure status matrix, effectively guaranteeing system coverage and team competency.

Collaborated with the development team to prioritize and close over 240 system issues within two months, enhancing system reliability and user satisfaction.

Recognized future impact of current needs and secured funding for additional team resources.

Defined and implemented Service Level Agreements (SLAs) for the team, setting precise performance and response expectations to improve service delivery.

Identified and analyzed process pain points, leading process redesign and improvement efforts, thereby increasing operational efficiency.

Managed team members with performance issues, implementing measures for performance improvement and fostering a high-performing team environment.

Senior Business Analyst, 6/2015 – 12/2019

Oversaw requirements gathering, system design, and UAT. Managed diverse development projects, coordinated with IT teams, and conducted comprehensive reporting and analysis for stakeholders while handling defect management and gap analysis.

Authored and executed detailed User Acceptance Testing (UAT) scripts, contributing to the development and validation of system functionalities.

Played a pivotal role in system design and development, working closely with IT teams to ensure technical feasibility and alignment with business objectives.

Negotiated IT build estimates, effectively balancing cost considerations and funding requirements.

Led defect triage and management processes, ensuring timely identification and resolution of system issues.

Conducted thorough gap analyses from Business Requirements Documents (BRD) to Functional Specification Documents (FSD), ensuring all user needs were accurately translated into system requirements.

Senior Business Analyst, 12/2014 – 5/2015

Focused on User Acceptance Testing (UAT) execution and defect management, supporting Go-Live activities in 'war rooms,' prioritizing defects, and developing workarounds and process flows.

Successfully executed UAT, rigorously testing system functionalities and managing defects to ensure the system met all specified requirements.

Developed comprehensive training and procedural materials, effectively facilitating end-user adoption and understanding of the new system.

Prioritized defects effectively, creating efficient workarounds for low-severity issues to maintain system functionality and user productivity.

Spearheaded the development of process flows, delineating clear operational procedures and enhancing overall system efficiency and user experience.

CommInsure, New South Wales 10/2005 – 09/2014

Lead Business Analyst

Managed the update and sign-off of the WM CommInsure Service Requirements Document (SRD), oversaw business analysis processes, coordinated training and communication efforts, and handled the liaison between various project teams.

Mapped out current and future state processes, clearly showing the project's trajectory and outcomes.

Created and meticulously tracked a project plan for Business Analyst (BA) deliverables, ensuring timely and efficient completion of tasks.

Oversaw the quality assurance of all BA deliverables, maintaining high standards.

Proactively identified and managed risks within the BA stream, implementing mitigation strategies.

EDUCATION

Bachelor of Business, Tourism and Hospitality

Macquarie University, Australia

CERTIFICATIONS

Certified Scrum Product Owner (CSPO)

Scrum Alliance, US

Superannuation Funds of Australia-ASFA 100 Certificate of Superannuation Management

Macquarie University, Australia

Contact this candidate