Medical Records Data Entry
Resume:
Ernest, Kai
******@***.***
Richmond, TX
Extremely talented and committed individual with a broad history of over twelve years of serving in the U.S. Army (Veteran) with demonstrated competence in Administrative Operations; guaranteeing adherence to rules and regulations and optimizing operational effectiveness. Proven aptitude for managing patient administration responsibilities, such as keeping track of medical records, making appointments, Collects, validates, enters, monitors, and reports data on billed services, while performing frequent audits to guarantee accuracy. Monitors work performance in accordance with organizational and departmental regulations and making arrangements for individual medical treatments. Extensive background in providing vital medical support under duress while upholding a strong commitment to patient safety and care. Powerful leadership abilities that always promote cooperation and teamwork to meet company goals and objectives. Strong grasp of healthcare procedures and processes, communicates financial eligibility and other pertinent information to unit personnel as required.
Ability Summary (Secret Clearance)
Communication Skills
Organizational Skills
Customer Service
Operations Management
Safety Protocols
Quality Control
Team Collaboration
Microsoft Word
Excel Proficiency
Data Entry
Advance Leadership
Typing Speed (60 WPM)
Continuous Learning
Professional Development
Employment History
Job Title: Chief Operations Supervisor 08/10/2022 – 12/09/2024
United States Army: 30TH MED BDE 40 Hours Work Week
Employers Street Address Kaiserslautern, GE 09142 City, State Zip Code
Develop and implement operational strategies aligned with the organization's goals and objectives.
Resource Management: Allocate resources effectively to maximize productivity and minimize costs.
Coordinate with department heads to ensure optimal utilization of human, financial, and technological resources.
Process Optimization: Streamline workflows and processes to enhance efficiency and effectiveness.
Implement best practices and standards across departments to improve overall operational performance.
Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track operational performance.
Regularly assess departmental performance and take corrective actions as necessary to meet targets.
Team Leadership: Provide leadership and guidance to department heads and operational staff.
Foster a culture of collaboration, accountability, and continuous improvement within the organization.
Risk Management: Identify potential risks and develop mitigation strategies to minimize their impact on operations.
Ensure compliance with relevant regulations and standards to mitigate legal and financial risks.
Communication and Collaboration: Facilitate communication and collaboration between departments to promote synergy and alignment.
Serve as a liaison between senior management and operational teams, providing regular updates on progress and challenges.
Continuous Improvement: Lead initiatives for continuous improvement and innovation in operational processes.
Encourage feedback from staff and stakeholders to identify areas for enhancement and innovation.
Monitor expenses and financial performance to ensure alignment with budgetary constraints.
Job Title: Administrative Coordinator Supervisor 08/10/2019 – 07/03/2022
United States Army: JBLM, NCD 40 Hours Work Week
Employers Street Address 2202 Liggett Ave Lewis McChord, City, State Zip Code WA 98433
Coordinated cross-functional teams to streamline workflows, improving efficiency by 20%.
Managed project timelines, budgets, and deliverables to ensure successful execution.
Developed and maintained detailed reports, tracking key performance metrics.
Served as the primary liaison between departments, ensuring seamless communication.
Implemented process improvements that reduced operational costs and enhanced productivity.
Scheduled and facilitated meetings, prepared agendas, and documented action items.
Assisted in training and onboarding new employees to ensure a smooth transition.
Maintained compliance with company policies and industry regulations.
Utilized data analysis tools to assess project performance and recommend optimizations.
Resolved operational issues by identifying bottlenecks and implementing effective solutions.
Job Title: Public Safety Specialist 11/10/2012 – 07/07/2015
United States Army: Ft. Belvoir, NCD 40 Hours Work Week
Employers Street Address 9820 Flagler Road. Fort Belvoir, VA City, State Zip Code
Developed and implemented public safety programs to enhance community security and emergency preparedness.
Conducted risk assessments and recommended safety improvements to reduce hazards in public spaces.
Coordinated with law enforcement, fire departments, and emergency medical services to ensure rapid response to incidents.
Delivered safety training and educational programs to employees and the general public.
Monitored and analyzed crime trends to provide data-driven recommendations for safety initiatives.
Assisted in the development of emergency response plans and conducted drills to ensure readiness.
Investigated safety concerns and incidents, compiling reports and proposing corrective actions.
Maintained compliance with local, state, and federal safety regulations and policies.
Utilized security technology, such as surveillance systems and access control, to enhance public safety measures.
Engaged with community stakeholders to promote awareness and collaboration on safety initiatives.
Job Title: Health and Safety Manager 08/10/2017 – 07/02/2019
United States Army: 121 FIELD HOSPITAL 40 Hours Work Week
Employers Street Address City, State Zip Code Unit 15543. Building #7005. APO, AP, Korea
Leadership and Team Management: Provide leadership, direction, and guidance to the clinical dietetics team. Recruit, train, and supervise dietitians, nutritionists, and other support staff.
Foster a positive and collaborative work environment that promotes professional growth and development.
Clinical Oversight: Oversee the development and implementation of nutritional care plans for patients or clients. Ensure compliance with nutritional guidelines, standards of care, and regulatory requirements. Review and evaluate patient assessments, dietary histories, and lab results to customize treatment plans.
Program Development and Implementation: Develop and implement programs and initiatives to promote nutrition education and awareness. Collaborate with other departments to integrate nutrition services into patient care plans and wellness programs.
Stay abreast of emerging trends and best practices in clinical dietetics and incorporate them into program development.
Quality Assurance and Compliance: Establish and maintain quality assurance protocols to ensure the delivery of high-quality nutritional care. Monitor and evaluate clinical outcomes and patient satisfaction metrics.
Ensure compliance with relevant healthcare regulations, accreditation standards, and organizational policies.
Budget Management: Develop and manage the budget for the clinical dietetics branch, including staffing, equipment, and supplies. Monitor expenses and financial performance, identify cost-saving opportunities, and ensure budgetary compliance.
Interdisciplinary Collaboration: Collaborate with physicians, nurses, therapists, and other healthcare professionals to coordinate patient care and treatment plans. Participate in interdisciplinary team meetings and committees to promote communication and collaboration.
Education and Training: Provide education and training to staff on clinical nutrition guidelines, protocols, and best practices. Conduct in-service training sessions and workshops for healthcare providers and staff on nutrition-related topics.
Community Outreach and Engagement: Develop and maintain partnerships with community organizations, schools, and healthcare facilities to promote nutrition education and awareness.
Participate in community events, health fairs, and seminars to provide nutritional counseling and support..
Job Title: Customer Services Manager 07/15/2012 – 07/19/2017
United States Army: Ft. Belvoir, NCD 40 Hours Work Week
Employers Street Address 9820 Flagler Road. Fort Belvoir, VA City, State Zip Code
Customer Interaction & Support
Assisted with an average of 50+ customers daily, resolving inquiries with a 95% satisfaction rate.
Handled customer complaints, efficiently de-escalating conflicts and improving customer retention by 20%.
Provided personalized solutions to customers, resulting in a 30% increase in positive feedback surveys.
Maintained an average call resolution time of under 5 minutes, improving service efficiency.
Communication & Problem-Solving
Actively listened to customers to accurately assess their needs, increasing first-contact resolution by 25%.
Effectively communicated product benefits and services, leading to a 15% increase in new customers.
Collaborated with internal teams to ensure smooth issue resolution, reducing repeat customer complaints by 40%.
Technical & System Proficiency
Managed CRM software to log and track customer interactions, reducing response times by 30%.
Processed orders, returns, and refunds with 99% accuracy, minimizing billing errors.
Trained new team members on company policies and customer handling techniques, increasing team efficiency by 20%.
Efficiency & Performance Metrics
Consistently exceeded weekly customer service targets, ranking among the top 5% of representatives.
Implemented a new FAQ script, reducing customer wait times by 40%.
Maintained an average customer satisfaction score of 4.8/5 through proactive support and follow-ups.
Education History
United States Army Nutrition/Leadership School
Vocational School Certificate United States Army
Trained in Nutrition Care, Advance Level Leadership, Operations Management, Safety Officer, Environmental Coordinator, Suicide Prevention Officer.
General Education
Bachelor of Science in Public Safety Administration
University of Maryland Global Campus
Associate of Arts in Automotive System Technology
Central Piedmont Community College
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