Clinical Data Customer Care

Profile Summary:

Clinical Data Reporter with over 6 years of experience in clinical data review, verification and reporting across high volume laboratory environments. Proven expertise in reviewing requisitions, samples and patient case data to ensure accuracy and compliance with CLIA, HIPPA and internal SOP standards. Identifying and resolving data discrepancies, collaborating with cross functional teams (Customer care, Clinical Laboratory, and Accessioning), and maintaining meticulous documentation in LIMS. Recognized as a subject matter expert in multiple test products and report types, with experience mentoring junior reports, supporting audits, and assisting in SOP updates to reflect evolving practices. Skilled in managing time sensitive workflows while ensuring precision, confidentiality, and compliance. Strong communicator with a track record of supporting supervisors in workflow coordination and process improvements that enhance operational efficiency and reporting accuracy.

Education:

Master of Business administration (HR and Marketing) from Osmania University, India.

Bachelor of science (Biochemistry) from SK University, India.

Computer Skill Set:

Word Processing software : MS-Office

Operating Systems : Mac, Windows

Programming Languages : Python, HTML

WORK EXPRIENCE:

Company: Natera Inc (October 2020-Present)

Role: Clinical Data Reporter II

Responsibilities:

Reviewed and validated clinical case data, ensuring accuracy and completeness of patient records in Laboratory Information Management System (LIMS)

Resolved discrepancies in test orders, requestions, and supporting documents by collaborating with cross-functional teams (Customer care, Clinical Laboratory and Accessioning)

Served as a subject matter expert on multiple products and report types, providing guidance and support to peers and junior staff.

Trained and mentors new team members on reporting process, SOPs, and quality standards.

Supported supervisors by coordinating workflow distribution, monitoring turnaround times and providing backup coverage during escalations.

Assisted in updating and maintaining SOPs, ensuring compliance with evolving laboratory and regulatory requirements.

Participated in root cause analysis of recurring issues and contributed to process improvement initiatives.

Maintained and updated daily/monthly operational reports to ensure smooth reporting workflows and regulatory compliance.

Assisted with internal and external audits, ensuring documentation accuracy and timely resolution of audit findings

Contributed to the successful launch of Robotic Process Automation (RPA) in clinical data reporting workflows, streamlining report generation and reducing manual processing.

Partnered with cross-functional teams during the RPA launch to identify automation opportunities, validate outputs, and ensuring smooth integration into existing reporting process.

Supported the RPA launch by testing, troubleshooting, and providing feedback on automation scripts to maintain data accuracy and compliance.

Company: Natera Inc

Role: Clinical Data Operator I (December 2019-September 2020)

Responsibilities

Create new orders on Laboratory Inventory Management System (LIMS) and ensure that the information in the system is up to date and accurate.

Verify that the correct specimens are received for each test type and add new material to file records and create new records when necessary.

Scan documentations, enter all specimens into LIMS, and upload into database and work with broader operation team to resolve any sample or paper trail discrepancies.

Perform quality assurance on all data recorded specifically on cases opened by the accessioner and comply with HIPAA, Biosafety, and quality standard procedures.

Quality checks carrier samples to ensure patient, clinic, and test information is accurate and valid based on Accessioning team,

Internal Data Entry team as well as Outsource Data Entry team.

Coordinated with the support and engineering teams to confirm cases are correctly fixed to maintain sample integrity.

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