Business Analyst Software Quality

ALYSSA MILLER

**** ********** **, ****** *******, OH 44120 216-***-**** **************@*****.*** Strategic and detail-oriented Business Analyst with 6+ years of experience driving operational efficiency and data governance across financial and technology sectors. Proven success in metadata management, stakeholder engagement, and cross-functional collaboration. Adept at leveraging SQL, Azure DevOps, and data catalog tools to enhance data discoverability and streamline governance workflows. EXPERIENCE

Operations Specialist PNC Investments Cleveland, OH October 2023 – Present

• Reconcile high-risk transactions monthly, ensuring compliance with internal controls.

• Identify and resolve metadata discrepancies across reporting systems, improving data accuracy by 20%.

• Lead process improvement initiatives that reduce exception rates by 12% and improved audit readiness.

• Deliver consultative insights to internal teams, enhancing operational transparency and data trust. Software Quality Analyst Datatrak International Cleveland, OH March 2022 – August 2022

• Logged and tracked 75+ defect tickets, reducing resolution time by 40% through targeted triage.

• Executed detailed test plans validating metadata accuracy and catalog functionality across BI platforms, bolstering the company’s software quality assurance processes. Senior Analyst Progressive Insurance Company Cleveland, OH March 2021 – May 2021

• Managed Azure DevOps board for 40+ metadata-related story cards, streamlining backlog prioritization.

• Facilitated sprint planning and retrospectives using Mural.

• Developed project timelines in Microsoft Project, aligning catalog enhancements with enterprise data strategy.

• Maintained CRM updates with 98% accuracy, supporting stakeholder communication and data lineage tracking.

Business Analyst II Amtrust Financial Services Cleveland, OH August 2012 – October 2018

• Curated and documented business glossary terms and technical metadata for enterprise applications.

• Partnered with data owners and engineers to onboard metadata from SQL Server and Oracle sources.

• Led Agile acquisition projects, reducing onboarding time by 30% through workflow automation.

• Reviewed test cases and resolved 90% of defects pre-release, improving catalog reliability.

• Delivered demos showcasing new catalog features, driving platform adoption across departments. SKILLS

SQL Sharepoint Strategic Planning

VSTS Microsoft Excel Cross-Functional Leadership

EDUCATION & CERTIFICATIONS

Associate of Applied Business Cuyahoga Community College Anticipated Graduation Date: January 2027 Business Analyst Capability Foundation Certificate Program – January 2017 International Institute of Business Analysts Member – August 2015 ISONet Data Visualization Structured Thinking

Azure DevOps Qualitative Analysis Technical Analysis

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