Administrative Assistant Business Development

Pamela A. Meredith

Waldorf, MD ***** 202-***-**** ***********@*******.***

Summary of Qualifications

Over Twenty (20) years of highly professional Accounting and Financial Services skill with a comprehensive knowledge of programs, projects, accounting and leadership. Focused experience in building strong client relationships, by planning, directing, and overseeing internal and external client activities. Demonstrate excellent interpersonal skills, knowledge of documentation analysis, special marketing projects with added knowledge of a range of accounting transactions such as budgeting, bookkeeping, accounts payable, and reporting, month end closings, and various administrative support functions. Possess strong analytical and problem-solving ability. Exercise expert judgment in building strong customer relationship. Proven Leader in promoting growth and profitability in multiple industries including Retail, Communications, Marketing, State Government, and Non-Profit/Associations. Provided support in a variety of functional areas such as Business Development and Operational Management. Proven Administrative Leader in promoting growth and profitability in multiple industries including Retail, Communications, Marketing, and State Government. Provide Administrative Support in a variety of functional areas such as Business Development and Operational Management.

Professional Experience

Depart of Defense – Annapolis Junction, MD, 10/24/2022 – Present (40 hrs/wk)

Contract Manager/Contract Office Representative (CM/COR)

Manage contracts of varying types (cost reimbursement, fixed price) in an effort to procure all necessary products and services.

Work in partnership with customers, professional colleagues, internal and external, of the Agency, foreign partners, representatives of other agencies, and various vendors of the contracts managed.

Review, modify, and sign Technical Task Orders (TTOs), then submit to the Contracting Officer (CO) for execution.

Develop and update Burn Rate Analysis Tool that provide high-level financial reporting, forecast, and contract spending.

Review invoices for approval or rejection.

Process approved invoices. Assess and submit contractor’s Unofficial Foreign Travel requests.

Collaborate with coworkers, management, contractors for technical, operational, or managerial advice or guidance.

Provide timely and accurate responses to requests for assistance, information, products, or services.

Resolve customer concerns, problems, and complaints and provide feedback to customers on resolution.

Write routine documents.

Help or assist coworkers and other employees when needed.

Use office equipment other than computers and printers, such as copiers, scanners, and telecommunications equipment.

Utilize a number of reporting tools such as Microsoft Excel, and other financial and relational database software.

Design acquisition strategies to meet the government’s needs through the most appropriate methods.

Prepare and issue Request for Proposal (RFP) and Request for Quote (RFQ) for future contracts.

Evaluate proposals from potential contractors/vendors.

Monitor contractor’s performance and ensure services are delivered in accordance with the contract terms.

Present status updates on expenditures, delivery timelines, and contractor performance to senior executive leadership.

Williams Lea – Washington, DC, 04/04/2022 – 10/14/2022 (40 hrs/wk)

Records Clerk/Office Services

Provided backup coverage for the front office.

Greeted visitors and delivery personnel.

Assisted in mail distribution.

Created and maintained client records to ensure privacy, accuracy, and confidentiality of all firm files.

Entered data in the records management database.

Labeled, moved and shelved files.

Followed-up on checked-out files.

Participated in diverse ongoing Records projects regularly.

Researched client and matter information in various firm databases.

Processed inactive and closed files in preparation for transfer to off-site storage.

Assisted staff as needed.

Robert Half Legal Staffing – Washington, DC area, 11/22/2021 - 04/01/2022 (40 hrs/wk)

Office Services, Williams Lea

Provided backup coverage for the front office.

Greeted visitors and delivery personnel.

Assisted in mail distribution.

Created and maintained client records to ensure privacy, accuracy, and confidentiality of all firm files.

Entered data in the records management database.

Labeled, moved, and shelved files.

Followed-up on checked-out files.

Participated in diverse ongoing Records projects regularly.

Researched client and matter information in various firm databases.

Processed inactive and closed files in preparation for transfer to off-site storage.

Assisted staff as needed.

Travel Traders LLC Gift Shop - Washington, DC Area, 01/25/2011 - 03/13/2020 (37.5 hrs/wk)

Supervisor, Distribution Center

Handled inventory in accordance with established policies and procedures. Conducted end-to-end Inventory Management serving the tourism, apparel, jewelry, and sundries business sectors to facilitate fulfillment of customers’ requirements.

Interacted with customers and staff to resolve problems and troubleshoot system.

Often encountered various individuals ranging from Public Leaders in the Community and Vendor Department Heads to the general public concerning status of invoices, budget, and policies and procedures, which requires me to answer questions both verbally and in writing.

Developed and cultivated progressive professional relationships with internal and external colleagues, vendors, and customers.

Conducted on the job training and cross-training assignments for special assignments and projects. Trained New Hires and current Associates to maintain proficiencies and daily operations.

Responsible for preparing and ensuring the accuracy of same day detailed responses to inquiries received.

Lead and directed personnel in the areas of merchandise distribution and exceptional customer service to achieve sales budget goals and expectations.

Ensured that all monetary transactions such as banking, reconciliations, and deposits are balanced, managed and accounted for on a daily basis to maintain solvency of the business.

Generated and analyzed sales reports to identify trends and corrective measures.

Reviewed, analyzed, processed, and audited receipts, statements, and other related records.

Researched and resolved errors or discrepancies in billing and merchandise to ensure accurate accounting and compliance with applicable rules, regulations, and laws. Then implemented corrective action to resolve discrepancies.

Monitored productivity by keeping the Company updated on the progress of all transactions.

Axiom Staffing – Atlanta, GA, 09/13/2010 - 10/15/2010 (40hrs/wk)

Served as Scheduler for Market Force Information (Contract Position)

Worked closely with Senior Management to maintain control of shopper fees within the guidelines set by the company’s protocols.

Updated and maintained customer database with client revenues in excess of $5 million.

Served as a Lead Recruiter responsible for obtaining new customers and shoppers.

Assisted and lead projects that focused on the recruitment of new shoppers.

Made outbound calls to schedule shopping assignments with qualified shoppers.

Adecco Staffing-Atlanta, GA, 08/13/2007 - 09/05/2008 (40hrs/wk)

Billing Analyst for Verizon Wireless

Adjudicated billing errors and implemented corrective measures for customers and clients to ensure amicable resolutions.

Created and submitted informational packages that corrected clients’ invalid credit balances.

Trained and mentored new hires and current employees on new research policies and administrative procedures.

Researched and resolved credit balances with a less than three percent error rate.

Achieved a corrective billing rate on erroneous billing of over 90 percent.

Brace Management Group, Inc. – Metro DC Area, 04/22/2002 – 07/12/2004 (37.5hrs/wk)

Financial Analysts

Processed transmittals and transactions for Senior Financial Analysts.

Researched Negative UnLiquidated Obligations (NULOs) on government issued contracts.

Worked with contract personnel from local military Armed Forces Bases and Defense Accounting Services (DFAS) to ensure the accuracy of financial transmittals.

Served as the focal point for submission of administrative contract reconciliation transmittals.

Previous Employment will be provided upon request

EDUCATION

Associate in Business Administration with a concentration on Human Resources Management, Strayer University, Magna Cum Laude

B.S. in Business Administration with a concentration on Human Resources Management, Strayer University, Magna Cum Laude

SOFTWARE SKILLS

Microsoft Office, Windows, GroupWise 4.2 and 5.0, SAP, Retail.Net, JPOS

REFERENCES

Upon Request

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