Customer Service Strategic Planning

CHLOE DOLMO

***********@*****.*** 347-***-**** New York, NY 10001

Summary

I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

• Interpersonal Relations

• Team Collaboration

• Active Listening

• Self Motivation

• Organization and Administration

• Goal Setting

• Analytical Skills

• Teamwork and Collaboration

• Time management abilities

• Decision-Making

• Reliability

• Interpersonal Skills

• Strategic Planning

• Professionalism

• Adaptability

• Problem-solving aptitude

• Interpersonal Communication

• Investigation skills

Experience

Pierce Day Camp Roslyn, NY

General Counselor

06/2024 - 08/2024

• Provided counseling to children and adolescents in individual, family and group settings.

• Assisting with meals, snacks, and bedtime routines for the children.

• Greeting parents upon arrival home from work and providing updates on the day's events.

• Providing a safe environment for children to explore their curiosity and creativity.

• Engaging in age-appropriate activities like reading stories or playing games.

• OUR SLOGAN IS CHILDREN FIRST!

Pierce Day Camp Roslyn, NY

General Counselor

• Provided counseling to children and adolescents in individual, family and group settings.

06/2023 - 08/2023 • Assisting with meals, snacks, and bedtime routines for the children.

• Greeting parents upon arrival home from work and providing updates on the day's events.

• Providing a safe environment for children to explore their curiosity and creativity.

• Engaging in age-appropriate activities like reading stories or playing games.

• Instructing children in basic hygiene practices such as washing hands.

•

• Maintaining a positive attitude while being patient and understanding with the children.

• Establishing trust through consistent communication with both parents and kids.

• Teaching good manners by setting clear expectations for behavior in various settings.

• Developing creative ways to encourage learning through everyday experiences.

• Encouraging healthy physical activity by taking walks together or playing games outside.

• Creating an atmosphere of fun that allows for occasional rule-bending within reason.

• Cared for children of various ages and assisted with feeding, dressing and daily activities.

• Led hands-on activities consistent with child's interests and skills.

• Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.

• Removed hazards and developed appropriate boundaries and rules to create safe environment for children.

• Met and communicated regularly with parents to discuss children's activities and development.

Others The Bronx, NY

Certified Mentor Student

Facilitator

03/2020 - 06/2023

• Developed a comprehensive mentoring program to

support new students in their transition into the next academic level.

• Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.

• Provided advice to mentees on career paths, job

opportunities and educational options.

• Assisted senior management with identifying high potential candidates for leadership positions within the organization.

Steps New York The Bronx, NY

Senior Peer Leader

06/2022 - 08/2022

• I worked under STEPS with a program known as

Relationship Abuse Prevention Program (RAPP )

• Facilitated group discussions to help peers build communication skills and support each other.

• Promoted positive peer relationships by organizing team- building activities.

• Assisted in preparing materials for workshops on topics such as leadership, conflict resolution, and problem solving.

• Provided guidance and advice to peers who were facing difficult situations or decisions.

• Organized weekly meetings with the peer leaders to discuss issues related to school life and student concerns.

• Served as a role model for other students by

demonstrating strong academic performance and

leadership qualities.

• Participated in outreach programs designed to reach out to underprivileged communities within the local area.

• Initiated conversations around sensitive topics such as mental health awareness, substance abuse prevention., among fellow peers.

Five Below Albany, NY

Part Time Support Lead

03/2025 -

• Ensures all crew members are Wowing the

Customer through personal contact with customers

• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience

• Helps oversee the daily activities of all store

associates, ensuring they are performing their duties effectively and providing excellent customer service

• Assists with the receiving, unpacking, and

organizing of new stock to ensure items are quickly and efficiently placed on the sales floor

• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues

• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation

• Supports the onboarding and ongoing training of

associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance

• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service

• Partners with the entire store leadership team in merchandising procedures and World Recovery

• Performs store maintenance including but not

limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Education and Training

SUNY At Albany Albany, NY

Expected in 05/2027

Bronx Health Sciences High School Bronx, NY

06/2023

Activities and Honors

Dancer (Stilettos etc.)

Flag Football

Basketball

Singing (on good occasion)

Languages

English:

Professional

Spanish:

Limited

Accomplishments

• Graduated high school with a 3.3 and an honor roll student

Contact this candidate