Customer Service Representative

Nichola Martin

*** ****** ***, *******, ** *****

510-***-****; ***********@*****.***

SKILLS

A team player with strong interpersonal skills, innately focused on customer service. Well organized, detail-oriented and results driven. Strong analytical and problem solving abilities, tenacious in accomplishing a multitude of tasks efficiently. Highly adaptable; thrives on challenges. Fast learner and willing to assume increased responsibilities. Computer proficient, with excellent communication skills

EDUCATION

California State University Sacramento, CA, Bachelor of Arts in Psychology 2002

Carrington College, Pleasant Hill, CA Associates Degree Respiratory Therapy 2014

WORK HISTORY

2009-2014

Various customer service positions demonstrating teamwork and organization skills.

Outback Steakhouse-Pinole, CA-Server

Greet customers, take order and ensure customer satisfaction; assist team members to ensure excellent customer service and handle multiple tasks at once

Northgate Venture Capitalist Firm-Danville, CA Receptionist

Answer incoming calls, greet guests; organize meetings and events; order office supplies; deliver mail and perform various tasks at request of management

CAMB/Del Sur Mortgage Napa, CA – Assistant/ Coordinator

Update and maintain databases, schedule client and business partner appointments; organize office events; order office supplies; answer incoming calls; maintain client electronic files

2003-2008

Various office administrative positions demonstrating strong interpersonal, supervision, teamwork and organization.

Hilton Hotel-San Francisco, CA-Human Resources/Finance Department

Edit, maintain and post job listings; review resumes and conduct telephone screening interviews for potential job applicants; assist in organizing events; and address incoming calls and inquiries.

The Pertrowski Team-Emeryville, CA-Office Manager

Supervise employees; create Team Business plan, create, implement strategies and goals. Update client database. Develop team website. Keep track of meeting minutes and develop team agendas. Create company mission statement.

Residential Pacific Mortgage-Walnut Creek, CA Transaction Coordinator

Supervise and train office employees. Working with top producing sales team, maintain client database. Interact with clients and business partners: nurturing relationships and garnering referrals. Create marketing materials and utilized referral program. Compile mortgage documentation and files, helped clients repair credit issues. Handle incoming calls, schedule appointments, meetings, organize company events, and order supplies.

Lamorinda Funding Group- Lafayette, CA- Loan Processor/Receptionist, Transaction Coordinator

Hired as Junior Loan Processor/Receptionist, responsible for greeting customers, answer incoming calls, ordering supplies, distributing mail, scheduling meetings, processing agent commissions and maintaining agent sales records. Reconcile and maintain closed loan files Promoted to Transaction Coordinator within a year, responsible for compiling required mortgage documentation and handle sensitive client financial information. Maintain client database, handle agent marketing and referral program.

COMPUTER SKILLS

Highly proficient in ADP, Encompass, Epic and Microsoft: Excel, Outlook, PowerPoint and Word

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