Customer Service Account Management

Rakhi Singh

Richmond Hill, NY *****

**********@*****.*** 929-***-****

Accomplished and results-oriented customer service professional with 5+ years of experience in operations management, marketing, account management, and customer service to achieve organizational goals. Comprehensive and in-depth experience in client-focused positions with the determination to deliver world-class service. Recognized as visionary and creative team player adept at leading marketing initiatives to deliver sales. Experience in designing new strategies as well as devising and delivering high-impact marketing presentations by promoting services and solutions. Solid reputation for increasing brand awareness, client engagement, and creative strategies with a long list of verifiable marketing achievements.

4Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence and maintaining long-term business relationships while successfully interfacing with people from diverse backgrounds.

4Problem Solving – Proven ability to troubleshoot and develop creative and innovative solutions to difficult marketing challenges. Successfully manages change for improved performance and greater team efficiency.

4Work Ethic and Professionalism – Solid professional standards and an excellent record of dependability. Maintains a clear focus on achieving bottom-line results while always ensuring customer satisfaction.

Professional Experience

Mobile Awareness New York, NY

Manager / Marketing Director 2017 – 2019

Used effective communication techniques to report progress and to provide feedback to the marketing team.

Evaluated new target markets, and participated in development and execution of marketing strategies.

Initiated marketing through webinars. Used QuickBooks, ZENDESK, and CRM for sales closing duties.

Led innovative marketing strategies to build key demographics through promotions and advertising.

Competent decision-maker with the ability to identify, analyze, and minimize issues. Passionate about creating marketing solutions. Leverage creative skills for the seamless execution of marketing initiatives.

Spearheaded creative direction in developing marketing initiatives and branding for client awareness.

Met with clients face to face. Handled RMA (Return Merchandise Authorization), and managed inventory.

Rear View Safety Brooklyn, NY

Assistant Manager / Fleet Account Manager 2015 – 2019

Developed a strategic view of fleet management via proper planning, including utilizing metrics to measure and analyze processes– spearheading cross-functional efforts to improve daily operations.

Provided continuous education and coaching to all levels of the sales staff. Trained new personnel in effective selling, inventory control, marketing techniques, customer service protocols, and product lines

Built sales volume, established/maintained effective customer relations, created effective teamwork among sales associates, and developed talent in sales team though consistent coaching and training.

Performed numerous business transactions with Lytx. Led in handling emails, calls, and inquiries.

Westjet Airlines New York, NY

Customer Service Representative 2013 – 2014

Utilized customer service skills in troubleshooting/resolving ticketing issues. Addressed a wide range of reported problems. Maintained, organized, and generated monthly report of all customer service issues.

Supported and understood the frustration of customers at the gate. Made them less angry by talking to them in an empathetic manner during escalated situations – addressing client issues in a timely manner.

Education

Baruch College (Undergraduate) 2012 – 2014

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