Case Management Community Development

Emmanuel Kirenga

*******.*@*******.***, 437-***-****

Toronto, ON

CAREER OBJECTIVE: Professional with experience working with people from diverse backgrounds and situations. Seeking full time opportunity to show case my vast knowledge and skills I grasped from working professionally in different sectors such as recreation, parks and forestry, HR, Shelter system and many more.

S K I L L S:

Respectful

Empathetic

Worked with diverse populations or vulnerable youth

Team player

City of Toronto – 2023-2025

Youth Outreach Worker

•Reaching out to and interacting with young people who are disabled, recent immigrants, at-risk youth, Indigenous youth, and young people from varied ethnic, cultural, sexual, and gender backgrounds programming, and community development)

•Promoted youth advocacy and provided general information and referral services to the specified youth groups regarding housing, work, recreation, education, and health; additionally, cultivated positive relationships with youth, agencies, law enforcement, schools, and the community at large. (For instance, suggest and assess young

•Provided the community's designated youth groups with leadership opportunities in recreation and preparedness for the workforce. (e.g. building skills through recreation (BSTR), recruitment nights)

•Helped create and lead an advisory council, crew, or youth group that is "for youth by youth" (e.g., take part in community data collection to evaluate youth program effectiveness, determine whether more or different youth programs and services are needed, and integrate civic engagement and capacity building).

•Answered questions and/or addressed issues from parents, participants, staff, volunteers, and the public, and communicated them to the Supervisor.

•Completed program and administrative reports and submitted documents to the Supervisor.

•Worked in collaboration with the district youth coordinating committee and support the development and success of City-Wide Youth Portfolio

•Be able to attend and present thoughtful ideas and concepts to team meetings

City of Toronto Feb 2021 – June 2022

Regina Treaty/Status Indian Services Jan 31-May 30th 2023

Client Service Worker

• Make entitlement decisions based upon legislation, policy, and best practices and communicate these decisions verbally and in writing to applicable parties

•Develop, implement, and monitor comprehensive and integrated case management plans for all activity in the case required to achieve recovery, community integration, and where possible, return to work (RTW)

•Provide targeted activities focused on identifying RTW factors, removing obstacles, and leveraging opportunities to facilitate a safe return to suitable work

• Identify and co-ordinate intervention by internal and external specialty resources and ensure timely and appropriate completion of these interventions and services

•Worked with diverse clients experiencing homelessness.

•Performed initial screenings and assessments for client eligibility into emergency shelter programs.

•Attempt to prevent or resolve disputes. Handle requests for reconsideration and, if appealed, arrange access, and process the objection.

•Assisted clients with program integration by providing a tour of the program, explaining the shelter rules and policies, as well as fire safety procedures.

•Aided when medical emergencies and other critical incidents occurred using problem solving and crisis intervention strategies to de-escalate situations.

•Worked using the harm reduction approach to support clients with addiction and/ or experiencing mental health issues.

•Document shift occurrence information in line with internal policies, including the completion of logs, incident reports, case management notes and discharge information in the SMIS system.

•Assessed and assisted clients with addressing personal hygiene, medical, financial, and emotional needs. As well as referral to appropriate community health, housing, social support services if necessary.

Bell Canada Jan – July 2020

Human Resource Assistant

•QResponsible for the full cycle of recruitment & selection, including posting jobs, prescreening candidates, booking interviews and conducting reference checks.

•Coordinated, developed and lead the onboarding and orientation processes. This included the completion, gathering, and organizing of all required documentation for benefits, administration, risk, and personnel files.

•Updated job descriptions and postings as needed.

•Prepared, updated and followed up on the various reports, tables and statistics such as, employee movements, organizational charts, grievances, etc.

•Created a pipeline of potential job candidates.

E D U C A T I O N

BUSINESS ADMINISTRATION IN HUMAN RESOURCES & FINANCIAL PLANNING

Seneca College 2019

C E R T I F I C A T I O N S

Harm Reduction Training Safe Needle 2022

Naloxone Training 2022 SSHA General Orientation 2022

SSHA Infection Prevention and Control (IPAC) 2022

SSHA Redeployment Roles & Responsibilities 2019

Customer Service Representative Certification 2019

CPR & First Aid 2019 Mental Health Committee 2024

Recognizing Mental Health Disorders 2018

Conflict De-escalation 2024

A W A R D S

Marketplace Award Seneca College 2016

ENHANCED YOUTH SPACE 2017

R E F E R E N C E S - Available Upon Request

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