Customer Support Front Office
Resume:
E K
Eva K.Woodson
Professional Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, ready to contribute to team success and drive positive results. Committed to tackling new challenges while advancing organizational objectives with dedication and enthusiasm. A proactive approach ensures adaptability in dynamic environments, fostering collaboration and innovation. Passionate about leveraging skills to make a meaningful impact within the organization. Work History
Nimble Information Strategies - Document Clerk/ Scanner Operator Aurora, ON
01/2023 - 01/2024
• Entry of confidential client documents, and prepare document management solutions.
• Conversion from paper files, scanning, QC, capture, digitize and store as per customers needs.
• Feeding documents of various sizes – letter size to engineering drawings
- to create digital images.
• Inspect and verify images meets company standards and policy.
• Manage and utilize individual scanning equipment.
• Meet quota for number of scanned images.
• Assist with other duties as required.
• Performed quality control checks on scanned documents, ensuring their readability and accuracy before uploading into the system. Util-Assist - Customer Support Agent
Newmarket, ON
12/2019 - 12/2021
Support clients with day-to-day analysis, ensuring data is synchronized properly across AMI (Advanced Meter Infrastructure) centralized meter data repository (MDM/R) CIS (Customer Information System) and ODS
(Utility Operational Data Storage).
●
Perform specialized sub-metering billing processes, such as consolidated billing, deductive billing, shared services & common area billing.
●
***.*********@*****.***
Kosciusko, MS 39090
Links
● www.linkedin.com/in/evakhajouian
Skills
● Adept In Technology
● Data Entry
● Analytical
● Customer Inquiries
● Microsoft Office
● Microsoft Excel
● Multi-tasking
● Privacy and confidentiality
● Professional phone etiquette
● Oracle-CC&B
● IBM AS/400
● Detail oriented
● Organizational skills
● Calm and Professional Under Pressure
● Problem solver
Knowledge of the Energy & utility
Industry
●
Royal Canadian Legion Ontario Command - Front Office Receptionist Aurora, On
07/2019 - 09/2019
IBM Canada Ltd. - Administration Support Specialist Markham, ON
11/2015 - 07/2018
GE Digital Energy Grid IQ - Front Office Administrator Markham, ON
10/2012 - 05/2014
Handle and process field activities for meter installations, removals, and changes, working with Oracle CC&B, File Nexus and Fieldworker.
●
Conducts data analysis, review reports, manages and resolves exceptions (errors) across multiple systems.
●
● Verify/Monitor for AMI meter problems, Issue/Monitor service orders. Update and configure software to meet our customer's business processes.
●
Collected and distributed messages to team members and managers to support open communication and high customer service
●
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
●
Kept reception area clean and neat to give visitors positive first impression
●
● Authorized and approved Veterans license plates for all of Ontario Kept reception area clean and neat to give visitors positive first impression.
●
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
●
Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
●
Assisted account sales representatives, finance managers and executives.
●
Coordinated with the in-house sales, customer account managers and IBM Brazil team, to ensure
smooth completion, of IBM Global Financing and leasing transactions.
●
Processed legal contracts through using the software, BETAS400 imaging system.
●
Responsible for managing contracts for IBM Executives countersignature.
●
Review the completeness of the IGF leasing contracts, for software and hardware products.
●
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
●
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, and shipping.
●
● Supported senior managers and executives with daily clerical tasks. Education
06/2018
Smart Serve Ontario
Toronto, ON
Training And Certification
08/2009
The Sheraton Parkway Hotel
Richmond Hill, ON
Service Culture Training Certificate -
08/2005
Seneca College Newnham Residence
Toronto, ON
Training And Certification: General Arts
And Science
07/1998
Mary Ward Secondary School
Scarborough
High School Diploma
Dr. Benson Louie - Family Optometrist - Optometrist Assistant/Receptionist
Newmarket, ON
01/2012 - 10/2012
The Sheraton Parkway Hotel - Switchboard Operator/ Guest Services Agent
01/2005 - 01/2008
Protected staff and building assets by upholding optimal visitor policies, including issuing badges and maintaining logs.
●
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
●
Managed check-in and check-out procedures, verified patient information and submitted lenses orders.
●
Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
●
Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
●
Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
●
Assisted with dilating patients or using eye medications when directed by optometrist.
●
Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
●
Trained new staff on correct procedures, compliance requirements and performance strategies.
●
Answered 1-25 multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
●
Streamlined check-in process to decrease wait times and increase customer satisfaction.
●
Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
●
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
●
Contact this candidate