Human Resources Customer Service

STACIE MITCHELL

Houston, TX

***************@*****.***

682-***-****

Professional Summary

Human Resources Management professional with 10+ years of leadership, compliance oversight, and employee training experience. Proven ability to foster positive work environments, streamline processes, and ensure adherence to company policies and regulatory standards. Skilled in Salesforce, Microsoft Office Suite, and report documentation. Passionate about developing talent, driving operational efficiency, and supporting organizational growth through effective people management. Willing to relocate: Anywhere

Work Experience

Human Resources Coordinator (Concurrent with Security Supervisor Role) Allied Universal-Houston, TX

January 2024 to Present

· Partner with management to coordinate recruitment efforts, including job postings, screening, and scheduling interviews.

· Facilitate new-hire onboarding, ensuring completion of all required documentation and compliance with company policies.

· Conduct employee training sessions on workplace safety, compliance, and company policies.

· Maintain and update personnel records, ensuring confidentiality and accuracy in accordance with HIPAA and HR regulations.

· Assist in conflict resolution and employee relations matters to foster a positive workplace culture.

· Track employee attendance, performance metrics, and training completions to support management decisions.

Security Officer

Allied Universal-Houston, TX

January 2023 to December 2024

· Provided customer-facing support, greeting visitors and addressing inquiries to enhance satisfaction.

· Conducted regular patrols and maintained facility access control for safety assurance.

· Documented incidents and communicated findings to management for follow-up. Bus Operator

First Class Transportation-Houston, TX

January 2020 to December 2022

· Conducted pre-trip safety inspections to ensure passenger and vehicle safety compliance.

· Optimized route efficiency, reducing delays and increasing passenger satisfaction.

· Coordinated with dispatch to resolve operational issues promptly. Security Supervisor/Lead

G4S Secured Solutions-Houston, TX

January 2020 to December 2021

· Directed security teams, fostering collaboration and safety awareness, reducing incidents.

· Improved incident reporting processes to support quicker resolution and better compliance. Bus Operator

Metro-Houston, TX

January 2015 to December 2020

· Maintained safety and service reliability through daily inspections and adherence to transportation regulations.

· Delivered exceptional customer service, addressing passenger concerns and ensuring comfort. Education

Bachelor of Business Administration in Management

Colorado Technical University

January 2025 to December 2025

Skills

• Policy Implementation & Improvement

• Microsoft Office & Salesforce

• Surveillance

• Conflict Resolution & Workplace Mediation

• HIPAA Compliance

• Compliance & Safety Management

• English

• Conflict management

• Security

• HR Documentation & Report Writing

• Team Leadership & Mentorship

• Emergency management

• Customer Service Excellence

• Employee Development & Training

• Customer service

• Loss prevention

Certifications and Licenses

TWIC Card

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