Financial Services Front Desk
Resume:
Summary
Superior attention to detail and guest service skills to make customers feel welcome and promote long-term loyalty. Well-organized in managing transactions and records with meticulous accuracy. Good people and problem-solving abilities combined with tenacious approach to maximizing guest satisfaction.
Skills
• Transportation information
• Credit and cash payments
• Safety and security procedures
• Conflict management
• Inventory oversight
• Microsoft Office
• Mail and packages
• Reservations (OPERA Systems)
Experience
Loan Processor – Stellantis Financial Services (Houston, TX)
July 2022 - Present
Reviews contract documents to ensure conformity for Stellantis Financial Services (SFS) policies and ensures they are submitted accurately.
Closely inspects loan package documentation for suspicious or fraudulent documentation.
Performs financial calculations such as income, payoffs, rebates and cancellation quotes, verification of employment, vehicle registration, driver’s license, residence, and insurance coverage.
Conducts customer interview to validate information contained in the loan documents.
Follows up with dealer contacts and Dealer Relationship Managers to resolve contract and/or documentation deficiencies.
Informs manager of discrepancies in contract package or verification of information and notates the file.
Maintain confidentiality when accessing personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
Quality Analysis – Reynolds & Reynolds (College Station, TX)
February 2022 – May 2022
Conduct regular software audits.
Identify procedures and scenarios for the quality control of products and services.
Participates in biweekly meetings with management.
Consult current literature to investigate software.
Maintain working knowledge of quality standards.
Front Desk Agent – Holiday Inn Aggieland (College Station, TX)
September 2021 – February 2022
Responded to inquiries and room requests made online, by phone or email.
Warmly greeted incoming guests, issuing room keys, and providing information regarding policies and amenities.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Worked with managers to develop service improvement initiatives.
Front Desk Agent - Staybridge Suites Houston Willowbrook (Houston, TX)
April 2019 - September 2019
Warmly greeted incoming guests, issuing room keys, and providing information regarding policies and amenities.
Responded to inquiries and room requests made online, by phone or email.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Monitored reservations to track incoming parties and special events.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Front Desk Agent - Holiday Inn Express & Suites Houston IAH (Houston, TX)
November 2017 - April 2019
Responded to inquiries and room requests made online, by phone or email.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Customer Service Representative - The Go Solution (Houston, TX)
March 2015 - October 2017
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Worked with managers to develop service improvement initiatives.
Documented conversations with customers to track requests, problems, and solutions.
Education
High School Diploma
May 2009 – Heights High School, Houston, TX
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