Data Entry Customer Relationship

SKILLS

EXPERIENCE

KIMBERLY GARNER

MANAGER

***- ***-**** ***********@*****.*** Winchester, TN 37398 Bringing expertise in customer relationship management, staff development, and schedule management to enhance operational efficiency and team performance. Skilled in problem resolution and creating strategies to maximize profitability while supporting growth initiatives. Experienced in managing complex environments with a focus on continuous improvement.

• Customer relationship management • Staff training/development

• Staff management • Schedule management

• Problem resolution

GENERAL MANAGER

Swiss Pantry

Belvidere, TN

August 2019 - Present

• Built and maintained relationships with vendors and suppliers.

• Recruited team members to maintain adequate staffing levels.

• Provided coaching and mentoring support for employees at all levels of the organization.

• Monitored store performance and identified opportunities for improvement.

• Developed strategies to improve operational efficiency, reduce costs and maximize profitability.

• Created policies, procedures and guidelines for staff members' daily operations.

• Established employee development plan, setting clear expectations for team members.

• Prepared staff work schedules and assigned specific duties. 911 DISPATCHER

Franklin County Communications

Winchester, TN

July 2014 - Present

• Dispatched appropriate resources to respond to emergency situations promptly.

• Continuously updated knowledge base on current policies, procedures, and technology changes.

• Demonstrated effective problem solving skills while managing multiple incoming calls.

• Managed stressful situations in calm, composed manner while remaining professional at all times.

• Operated workstation comprised of multiple computer systems, telephone systems and geographical mapping tools.

• Processed high call volumes for law enforcement and fire and emergency medical services.

• Entered essential caller information in computer-aided dispatch system.

• Utilized advanced communication equipment including radios, telephones, computers, and other related systems. NURSE

Harton Hospital

Tullahoma, TN

January 2007 - Present

• Maintained files and filing, keeping sensitive information confidential. EDUCATION

REFERENCES

Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

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Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

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Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.

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• Compiled and entered data into various databases to ensure accuracy and completeness.

• Maintained calendars and schedules to set appointments for management team. Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.

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NURSE

DoD

Clovis, NM

May 1987 - Present

• Applied effective communication techniques when interacting with patients and families. Assisted in providing patient care, including administering medications, treatments and performing diagnostic tests.

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• Managed time efficiently while balancing multiple priorities simultaneously.

• Maintained accurate records for each patient encounter according to established standards.

• Demonstrated knowledge of medical terminology, anatomy and physiology in the delivery of nursing care. HIGH SCHOOL DIPLOMA

Franklin County High School, Winchester, TN

May 1987

ASSOCIATE IN ARTS (A.A.) IN GENERAL STUDIES

Motlow State Community College, Tullahoma

CERTIFICATION IN NURSING

Tennessee LPN Program, Winchester, TN

Jun 1984

References available upon request

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