Customer Service Executive Assistant
Resume:
Nancy Davila
Dunwoody, GA *****
********@*****.***
Professional Summary
Here’s a condensed, one-page version of Nancy Davila’s resume, focusing on clarity, relevant experience, and professional strengths:
Nancy Davila
Atlanta, GA ********@*****.*** 470-***-****
Professional Summary
Bilingual (English/Spanish) professional with extensive experience in customer service, administrative support, and financial operations. Strong background in call centers, sales, and executive assistance. Known for problem-solving, client communication, and multitasking in fast-paced environments.
Professional Experience
Customer Care Specialist
Duke Energy – NC Apr 2022 – Present
• Handled high-volume inbound calls for billing, payments, and outage reports
• Upsold services and managed accounts using Avaya and internal systems
• Backup support for Spanish-speaking customers
Sales Associate – Stylist
Dillard’s – FL Jun 2021 – Apr 2022
• Styled customers and managed inventory, markdowns, and displays
• Maintained client list and conducted targeted outreach Beauty Advisor (Clinique, Estee Lauder, Lancôme)
Macy’s – FL Jun 2019 – Jun 2021
• Delivered personalized beauty consultations and resolved technical issues
• Supported non-English-speaking customers
Executive Assistant
Cole’s Financial – GA Jul 2015 – Jun 2019
• Managed schedules, correspondence, and financial reporting for CEO Call Center Representative
Fairwinds – FL Mar 2018 – Jan 2019
• Provided banking support and conducted outbound customer acquisition Executive Assistant to CFO
Heery International – GA 1991 – 1993
• Managed payroll, bookkeeping, and financial transfers for accounting department Mutual Fund Specialist
Integrated Resources Inc – NY 1983 – 1989
• Supported mutual fund trades and advised clients on fund opportunities
Education
John Jay College of Criminal Justice – New York, NY Completed 3.5 years toward B.A. in Deviant Behavior and Social Control
Skills
Customer Service Administrative Support Sales Microsoft Office Bilingual (Spanish) Financial Reporting Bookkeeping CRM Software Data Entry Outlook SharePoint
Certifications
Certified Paralegal – Blue Sky Law (1986 – Present)
Let me know if you’d like a version formatted in Word or PDF. Work Experience
Customer Care Specialist
Duke Energy-North Carolina
April 2022 to Present
As a Customer Care Specialist I take all calls regarding payments, extensions Installment Plans, Energy Usage as well as report all outages. I use the Avaya system and work with a laptop and desktop. I notate all the accounts as to what actions were taken. I also offer Products & Services that customers are eligible for and they count as sales for me. I am also a backup for the Spanish Customer Care Specialist department. I work with Microsoft teams Microsoft Word, Outlook and various internal programs. Sales Associate
Dillard's, Inc.-Altamonte Springs, FL
June 2021 to April 2022
Altamonte Mall
I worked as a Sales Associate-Stylist consultant in the Womens Ready To Wear department. My responsibilities include marking down merchandise. I am also responsible for placing the merchandise on the proper T-Zones. I also have to dress the manikins. It’s more than just a sales associate we really like to style our customers and we take time to make sure that their experience Is a wonderful one. I am bilingual and I'm able to help all the Spanish customers that do not speak English. I also kept a client list and I contacted my customers when their brands are on sale etc. Beauty Advisor
Macy's-Altamonte Springs, FL
June 2019 to June 2021
I worked as a beauty consultant for Clinique in the beauty department as well as Estee Lauder and Lancome. I also worked at the customer service desk which entailed a lot of technical difficult problems that had to be resolved by me. I am bilingual and I was able to help all the non-speaking customers that could not speak English.
Executive Assistant
Cole's Financial-Atlanta, GA
July 2015 to June 2019
Managed and distributed daily information within the office. Made daily phone calls for the CEO. Responsible for all financial reports. Maintained schedules. Sent all correspondence. Set all appointments as well as code calling.
Call Center Representative
Fairwinds-Altamonte Springs, FL
March 2018 to January 2019
I answered questions regarding their bank statements as well as their financial needs it was quite simple I looked on a computer and the information was there. I also did code calling to obtain new customers. Executive Assistant
Heery International-Atlanta, GA
June 1991 to December 1993
I worked as the executive assistant to the chief financial officer of accounting. I was responsible for transferring funds on a daily basis by a certain time. I also took care of all the petty cash for the entire company. I was also responsible to payout all business expenses. I also did payroll as well as all the bookkeeping for the accounting department. During this time I developed massive data reports and condense them to financial one page reports.
Mutual Fund Specialist
Integrated Resources Inc-New York, NY
April 1983 to June 1989
I worked on the trading floor for the Mutual funds department. I was responsible for reading the mutual funds pamphlet and becoming knowledgeable of every new mutual fund. I also answered all the customer service calls and helped customers on their account as well as mentioning to them new mutual funds that they would benefit from. I also took the buy and sell tickets for the brokers. Education
Three 1/2 years of college in Deviant Behavior and Social Control John Jay College of Criminal Justice - New York, NY January 1982 to October 1988
Skills
• CRM software
• Benefits administration
• Spanish
• Paychex
• Account Reconciliation
• Filing
• Organizational Skills
• NetSuite
• Microsoft Excel
• Auditing
• Events management
• Computer skills
• Medical records
• Social media management
• Balance Sheet Reconciliation
• Microsoft Powerpoint
• English
• Public accounting
• Customer Service
• Accounts Payable
• Accounting Software
• Bank Reconciliation
• Workday
• Marketing
• Mac OS
• Leadership
• Editing
• Event Planning
• Journal Entries
• IDS
• Tax Experience
• Payroll
• Sales
• Financial Modeling
• Data Entry
• Research
• Financial Report Writing
• Financial Analysis
• Management
• Project management
• Analysis skills
• Paralegal
• Outbound sales
• Typing
• PeopleSoft
• SharePoint
• Customer support
• Front desk
• Accounts Receivable
• Office Management
• Financial services
• Administrative Experience
• Google Suite
• Adobe Acrobat
• Financial Statement Preparation
• General Ledger Accounting
• 10 Key Calculator
• Time management
• Multilingual
• Microsoft Office
• Windows
• Recruiting
• Quality control
• Bookkeeping
• Microsoft Word
• QuickBooks
Certifications and Licenses
Paralegal
June 1986 to Present
Became certified in Blue Sky law which was used for sales of a limited partnership.
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