Insurance Verification Experience Specialist

BD Bree Dopwell

Pottstown, PA ***** 484-***-**** ********@******.***

Bold Profile

PROFESSIONAL

SUMMARY

Proven leader in healthcare administration, adept at reducing billing discrepancies and enhancing customer satisfaction at Ambulnz by Docgo. Excelled in high-stress environments, demonstrating exceptional problem-solving abilities and attention to detail. Skilled in HIPAA compliance and insurance verification, I significantly improved operational efficiency and team development. WORK HISTORY CLIENT EXPERIENCE SPECIALIST 10/2024 to CURRENT Davey Tree Surgery King of Prussia, PA

Developed strong relationships with clients, leading to increased loyalty and repeat business.

•

Created sales quotes and converted sales orders using internal ordering system.

•

• Assisted sales with product research, pricing and lead time information. Streamlined service processes for improved efficiency and faster response times.

•

STOCK ROOM ASSOCIATE 10/2024 to 12/2024

Under Armour Pottstown, PA

Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.

•

Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.

•

Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.

•

Checked numbers manually and used hand-held equipment to locate products.

•

PRE BILLING SUPERVISOR 10/2011 to 08/2024

Ambulnz by Docgo King of Prussia, PA

Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.

•

Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.

•

• Upholding adherence to company policies and client agreements.

• Routinely obtain insurance information, obtain authorizations DISPATCHER CLERK 02/2006 to 09/2011

Liberty Ambulance Pottstown, PA

Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.

•

Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.

•

Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.

•

Improved customer satisfaction with timely and accurate information updates.

•

EDUCATION EMS Emergency Medical Technician

Montgomery County Fire Academy, Conshohocken, PA

SKILLS Team Development

Reporting skills

Strategic Decision-Making

Technical knowledge

Reporting Requirements

Regulatory Requirements

HIPAA Compliance

Customer Engagement

Patient account management

Insurance Verification

Data entry proficiency

Month-end closing procedures

Records organization and review

Customer Service

Time Management

Attention to Detail

Multitasking and Organization

Problem-solving abilities

Contact this candidate