Social Services Case Manager

VIRGIL GREENE

Leesburg, FL ***** 352-***-**** **********@*****.***

Citizenship: USA Citizen

Work Schedule: Full Time

Professional Summary

●A compassionate and seasoned professional with a robust background spanning more than 15 years in the field of Social Services. Demonstrated expertise in swiftly cultivating trust and building rapport with a diverse clientele, underpinned by outstanding communication abilities. Proficient in conducting comprehensive case assessments, engaging effectively with clients, and efficiently coordinating vital resources. Adept at forging enduring relationships, surpassing objectives, and adeptly navigating intricate scenarios.

●With a strong commitment to safeguarding vulnerable populations, I bring a unique blend of investigative skills, crisis management, and coaching expertise to ensure the well-being and success of individuals in need. My ability to handle complex cases, provide essential support, and foster positive outcomes is underpinned by a deep understanding of social services, legal compliance, and compassionate communication. I am driven by a mission to make a meaningful impact on the lives of those I serve, and I thrive in fast-paced, high-stakes environments where my multifaceted skill set can shine.

Core Competencies

●Case Management

●Decision making

●Organization and Records Management

●Critical-Thinking

●Monitoring

●Rapport Building

●Time management

●Documentation

●Relationship building

●Empathy

●Investigative Skills

●Collaboration

●Resource Coordination

●Empowerment

●Coaching and Mentoring

●Legal Knowledge

●Criminal Law Knowledge

●Positive Reinforcement

●Client Interviewing

●Emergency Response

Experience

Case Manager 11/2023 to current

Operation New Hope Orlando Florida

Duties, Accomplishments, and Related Skills:

●Managed a caseload of 40+ clients.

●Completed Plans of Care, including scheduled updates.

●Completed Risk Assessment with clients.

●Communicate professionally and effectively with staff, clients, family members, and employers as needed.

●Maintained documentation quality to meet requirements including weekly and monthly metrics.

● Participated in multidisciplinary staffing meetings as part of the client’s team which consists of Mental Health, Career Development and Employment Services

●Assisted in administering drug tests.

●Completed termination summaries and assists in discharge planning

Adult Protective Investigator 02/2023 to 11/2023

State Of Florida Wildwood, FL

Duties, Accomplishments, and Related Skills:

●Employs strict privacy protocols to safeguard the confidentiality of sensitive medical records, ensuring compliance with legal and ethical standards implements robust data protection measures to maintain the privacy of clients' information and medical histories.

●Establishes partnerships with other agencies involved in providing protective services such as police departments, court systems, district attorneys' offices, long-term care facilities, and social service providers to coordinate effective interventions for APS cases.

●Assists and guides patients in navigating complex financial systems, facilitating their access to essential financial resources and government entitlement programs. Streamlines the application process for clients, ensuring they receive the financial support they are entitled to.

●Fosters strong and trusting relationships with clients by actively listening to their concerns, needs, and aspirations. Employ empathetic and supportive communication techniques to cultivate rapport and build confidence with clients.

●Orchestrates and coordinates a multifaceted support network for geriatric patients, addressing their physical, social, and economic needs. Collaborates with various agencies and service providers to ensure that geriatric patients receive a comprehensive and tailored support system.

●Conducts comprehensive and in-depth assessments to gain a holistic understanding of each client's unique needs, challenges, and objectives. Employs a structured assessment process to identify areas where clients require assistance and intervention.

●Collaborates with other departments, such as legal and finance, to resolve issues related to contract development or execution. Guides to contract interpretation when disputes arise between parties involved in a contract agreement.

●Assists in the preparation of bid packages by researching market prices, identifying potential sources, evaluating bids received, and recommending awards.

Success Coach 03/2020 to 06/2021

United Way Ocala, FL

Duties, Accomplishments, and Related Skills:

●Fostered robust, strengths-based relationships with families, laying a solid foundation of trust and collaboration.

●Assisted families in effectively tapping into community resources and crafting customized Individual Success Plans, which led to quantifiable progress and improvements.

●Diligently championed the rights and needs of families, ensuring they received fair access to crucial support services while advocating for top-notch service delivery.

●Empowered families to achieve the goals outlined in their Individual Success Plans, resulting in tangible and positive outcomes.

●Encouraged a sense of familial responsibility and accountability, driving proactive engagement in the goal-attainment process.

●Conducted comprehensive visits to community agencies, actively participated in meetings, and fostered extensive collaboration with fellow Family Success

●Coached to bolster our collective knowledge of available community resources.

●Collaborated with teachers and administrators to ensure successful transition for students into college or the workplace.

●Assisted in creating a positive learning environment by providing support to students in need of extra help.

●Mentored at-risk youth by guiding them on personal development issues such as self-esteem and communication skills.

●Developed strategies aimed at increasing parental involvement in the education process.

●Coordinated outreach efforts within the school district to promote college readiness programs amongst local high schools.

●Assisted clients with developing life management skills and coping mechanisms to handle daily living requirements.

●Prepared students for later educational experiences by encouraging them to explore learning opportunities and persevere with challenging tasks.

Disaster Case Manager 08/2018 to 08/2020

Endeavors Ocala, FL

Duties, Accomplishments, and Related Skills:

●Provided direct services to assist survivors in meeting their immediate needs such as housing, food, clothing, medical care, and mental health counseling.

●Coordinated with other organizations providing disaster relief services including volunteer groups, faith-based organizations, non-profits, and governmental entities.

●Engaged in client outreach initiatives, actively reaching out to individuals in need of assistance.

●Conducted comprehensive eligibility assessments and facilitated intake procedures for program enrollment.

●Delivered continuous support and connected clients with valuable community resources during in-home visits.

●Formulated, documented, and regularly reviewed Individual Recovery Plans, ensuring they incorporated valuable insights and preferences expressed by clients.

●Maintained meticulous and organized case records, both in physical files and digital databases, to ensure data accuracy and accessibility.

●Produced timely reports and status updates, in strict adherence to program requirements and demands.

●Assisted in the development of community education programs regarding preparedness for future disasters.

Family Care Manager 01/2014 to 08/2018

Youth and Families Alternative Hernando, FL

Duties, Accomplishments, and Related Skills:

●Stay informed about best practices and relevant regulations in the field of family support and child welfare

●Participated in training and professional development opportunities to enhance skills and knowledge.

●Demonstrated cultural sensitivity and inclusivity in working with diverse families, recognizing and respecting their unique backgrounds and traditions.

●Engaged with the community to raise awareness of YFA's services and connect with potential clients in need of assistance.

●Maintained accurate and up-to-date case records, documenting all interactions, assessments, and service plans in compliance with agency and legal requirements.

●Collaborated closely with other professionals, including therapists, educators, healthcare providers, and community organizations, to provide holistic support to families.

●Regularly assessed the progress of families and children toward achieving their goals and objectives.

●Adjusted service plans as needed to address evolving needs and challenges.

●Offered guidance and educational resources to help parents and caregivers enhance their parenting skills, promote child development, and strengthen family dynamics.

●Conducted comprehensive assessments of families to identify their unique needs, challenges, and strengths.

●Worked closely with families to create individualized service plans that address their specific needs.

●Connected families with a range of supportive services, such as counseling, educational resources, housing assistance, and healthcare, to address their needs effectively.

Transition Facilitator 08/2013 to 01/2014

Sumter County Correctional Institution Bushnell, FL

Duties, Accomplishments, and Related Skills:

●Generated reports and assessments to evaluate the effectiveness of reentry programs and identify areas for improvement.

●Enhanced customer satisfaction ratings by resolving account issues efficiently.

●Keep detailed records of each inmate's reentry plan, progress, and outcomes.

●Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.

●Worked with inmates and their families to rebuild and strengthen relationships, offering guidance on effective communication and conflict resolution.

●Collaborated with mental health professionals and substance abuse counselors to ensure inmates receive the necessary treatment and support to address behavioral health issues.

●Encouraged and supported inmates in pursuing educational opportunities, such as GED programs or vocational training, to enhance their employability.

●Assisted inmates in developing job-seeking skills, including resume building, job search strategies, interview preparation, and networking.

●Identified and connected inmates with community-based services and resources, including housing assistance, job training programs, substance abuse treatment, mental health services, and healthcare providers.

●Conducted comprehensive assessments of inmates nearing release, evaluating their needs, skills, and potential barriers to successful reintegration.

●Offered information and resources to prepare inmates for life outside the correctional facility.

●Facilitated job fairs or employment-related workshops within the correctional facility.

●Promoted collaboration with local businesses to facilitate job placements and employment opportunities for reentering individuals.

Education

Bachelor of Science: Business Administration 05/2001

Shaw University Raleigh, North Carolina

References Available Upon Request

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