High School Customer Service

BIANCA

ALVAREZ

**** ******* ** ******** ** ***** 469-***-****) ******************@*****.***

Professional Summary

Healthcare Administration Graduate Student, Has four years of experience in team leadership and customer service, and one year in healthcare experience, has the following skills; Team work collaboration, clinical experience, resource management, health education, crisis intervention, and community engagement. Demonstrates strong critical thinking and compliance with industry standards, effectively fostering a collaborative team environment. Committed to advancing operational efficiency and patient care, leveraging excellent communication skills and a dedication to creating supportive community spaces. Education

Horn High school- High School GPA: 3.5 (June 04, 2022) Texas A&M University Commerce- Completed Bachelor's degree: 3.3 GPA (December 14, 2025) University of Texas at Arlington- Graduate Student pursuing Masters in Healthcare Administration

(July 2025-August 2026)

Relevant Coursework

Healthcare Economics, Anatomy & Physiology I & II, Chemistry, Microbiology, Biology, Healthcare Information Systems, Environmental Health, Nutrition, Nutrition for health majors, Lifespan development, preventative care of athletic injuries, intro to personal and community health, Social justice health, Medical terminology, Healthcare administration I.

Certifications

PCT Certification

CPR/ Lifeguarding Certification

Relevant Healthcare Experience

(Horn High School)Student Athletic Trainer- Student (August 2019- June 2022) Description:

● Apply protective or injury-preventive devices like tape and braces.

● Recognize and evaluate athletic injuries and illnesses.

● Develop and implement injury prevention programs.

● Assist with the development of emergency action plans.

● Develop and implement rehabilitation programs for injured athletes.

● Assist with therapeutic exercises and treatments for injuries.

● Educate athletes on proper techniques and safety measures.

(Dallas Regional Medical Center)Clinical Rotations (PCT Certification)- Student (January 2021- April 2022) Description:

● Monitor vital signs (blood pressure, temperature, pulse, respiration)

● Assist with patient hygiene (bathing, dressing, grooming)

● Provide emotional support and companionship

● Transport patients to and from appointments, tests, and procedures

● Administer medications and treatments as directed by RNs

● Perform basic wound care and dressing changes

● Prepare and administer meals and snacks

● Clean and maintain medical equipment and supplies

(Choice Health at home) Hospice - Volunteer (September 2024 – December 2024) Job Description:

● Engage dementia patients through reading sessions, enhancing cognitive engagement.

● Fostered meaningful connections with dementia patients through engaging activities, enhancing their emotional well-being and quality of life.

● Coordinated patient walks and recreational activities, promoting physical health and encouraging social interaction among residents.

● Assisted the activity director in organizing monthly calendars, ensuring a diverse range of engaging programs for residents.

● Worked closely with team members to provide comprehensive support for patients, improving overall care and satisfaction.

● Maintained accurate records of patient interactions and activities, contributing to a structured and informed care environment.

● Coordinated with healthcare teams to design tailored programs for dementia patients, enhancing engagement and fostering a supportive community.

(Yumlish) DPP Program - Project/ Program Coordinator (April 2025 – July 2025) Job Description:

● Orchestrated project timelines and deliverables, ensuring alignment with stakeholder expectations and achieving on-time completion.

● Fostered communication between teams to streamline project workflows, resulting in improved efficiency and enhanced team cohesion.

● Implemented a new project tracking system, facilitating real-time updates and measurable improvements in project visibility.

● Analyzed project performance metrics to identify areas for improvement, leading to noticeable gains in resource allocation.

● Provided guidance and mentorship to junior team members, cultivating a supportive environment that encouraged professional development.

● Streamlined project workflows to enhance team collaboration, driving on-time project delivery and significantly boosting overall productivity.

Other Job Experience

(City of Mesquite) - Lifeguarding (June 2022 – August 2023) Job Description:

● Engage with patrons ensuring safety and satisfaction

● Perform rescues and administer first aid as needed

● Maintain cleanliness and organization of the facility

● Participate in and complete ongoing training sessions

● Set up and manage facility equipment and communication

● Provided attentive supervision to patrons, ensuring safety and fostering a welcoming environment for all visitors.

● Executed regular facility cleaning protocols, contributing to a hygienic environment and enhancing overall patron experience.

● Participated in weekly staff training, improving team communication and preparedness for emergency situations.

● Responded effectively to patron inquiries, enhancing guest relations and ensuring timely assistance for all concerns.

(City of Mesquite) - Head Lifeguard / Pool Supervisor (January 2024 – August 2025) Job Description:

● Oversaw daily pool operations, ensuring safety protocols were met, which led to a 30% reduction in incident reports.

● Maintained accurate records of pool usage and staffing schedules, enhancing resource allocation and improving staff efficiency.

● Trained and mentored staff on customer service best practices, fostering a welcoming environment that boosted patron satisfaction.

● Enhanced pool safety measures, leading to a significant decrease in accidents and an improved perception of facility safety.

● Implemented a new scheduling system for staff, optimizing workforce management and ensuring adequate coverage during peak hours.

● Facilitated regular team meetings to address operational challenges, fostering a culture of open communication that improved team dynamics.

Awards and Acknowledgements

Academic All-State for Athletic Training (2022)

All State Honors for GPA (Athletic Training) (2022) Order of Omega (having above Greek average GPA, above 3.0) (2023- 2024) Dean's List Texas A&M University commerce (Fall 2024)

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