Customer Service Security Officer
Resume:
Sherie Busby
Rowlett, TX *****
******@*****.***
Seeking a position within an established organization that will allow me to utilize and further develop my skills in order to reach the highest level of success. Work Experience
Security Officer
United Protective Services-Dallas, TX
June 2024 to Present
Observe and report, opening suites as requested. Maintain good customer service while following SOP’s. Greeting tenants and coworkers, providing proper guidance through the buildings. Conducting security and perimeter checks within the inside and outside of the buildings. Making sue equipment is functional in elevators for safety measures.
Rec Assistant
City Of Dallas-Dallas, TX
June 2024 to Present
Preparing the nutrition class for the after school program weekly, teaching kids about fruits and vegetables. Picking program kids up from there home school to transport to our facility. Making sure the kids are obeying the rules of the recreation center. Following SOP's daily while maintaining office work, and inputting the kids into the system for programs they signed up for. Phlebotomist
Quest Diagnostics-Richardson, TX
January 2024 to March 2024
Preforming blood draws for clients. The years of phlebotomy experience inclusive of pediatric, geriatric and capillary collections.
Community Service Officer (CSO)
Texas Health Resources-Dallas, TX
February 2023 to December 2023
Patient scheduler, distribution of patient's rx refills, accepting and verifying insurance, copay and coinsurance, receptionist duties, above performed but not limited to. Administrative Assistant
Infosys-Richardson, TX
June 2022 to January 2023
Assisted United States Citizenship and Immigration Services with processing petitions for IT, work visas, and their dependents. Data entry of petitions.
Packer
Amazon-Dallas, TX
January 2022 to July 2022
Selected correct products to be scanned and packed appropriately. Catastrophe Representative
State Farm-Irving, TX
August 2021 to January 2022
Answered inbound calls for clients filing claims, Input detailed information into the claim, Transferred inbound calls to the correct department while noting the reason for calling, and complete customer service.
Census Provider
Census Bureau-Rowlett, TX
September 2020 to November 2020
Assisted with the state to have U.S. citizens within our given zip code to answer questions about their living status.
Patient Service Specialist
Baylor Scott and White-Dallas, TX
September 2019 to September 2020
Assisted patients with scheduling an initial physical therapy session, responded to emails, Verified scripts, scanned and faxed documents, verified insurance, process payments, and performed open and close prepping duties.
Phlebotomist
CSL Plasma-Dallas, TX
March 2017 to September 2019
Obtain blood specimens by performing venipunctures and fingersticks, maintain specimen integrity by using aseptic technique, observing isolation procedures, collecting therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time, monitor glucose levels by performing bedside glucose tests, Perform bleeding-times tests, and data entry all but not limited to.
Life Skills SPED Paraprofessional
Mesquite Independent School District-Mesquite, TX
September 2016 to June 2018
Teaching students with disabilities at a high school level, performed personal hygiene care along with feeding assistance, daily learning such as sign language and general education but not limited to. Education
High School Diploma
Abraham Lincoln High School - Dallas, TX
May 2000 to May 2001
Skills
• Phlebotomy (2 years)
• People person
• Forklift Operator
• Computer proficiency
• Self-motivator.
• Management skills (10+ years)
• 10-key
• Learns very quickly (10+ years)
• Tedious
• Adaptability
• Multitasks well (10+ years)
• Vital Signs
• Experience Administering Injections
• HIPAA
• Medical Terminology (2 years)
• Medical Records (3 years)
• Epic
• Office Management
• Quality Assurance
• Transcription
• Phone Etiquette
• English
• Caregiving
• Clerical Experience
• Customer service
• Microsoft Access
• Banking
• Accounts receivable
• Windows
• Document management
• Leadership
• Office management
• Clerical experience
• Cash handling
• Human resources
• Hospitality
• Sales
• Warehouse management system
• Data collection
• Medical records
• Quality assurance
• Medical terminology
• Insurance sales
• Cash register
• Documentation review
• Forklift
• Vital signs
• Specimen collection / processing
• Events management
• Oracle
• Laboratory experience
• Venipuncture
• Patient Care
• EMR Systems
• Insurance Verification
• Medical Billing
• Medical Office Experience
• Aseptic Technique
• Armed security officer (2 years)
Certifications and Licenses
Driver's License
August 2017 to May 2024
Guard Card
Armed Security License
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