Customer Service Engagement
Resume:
Jayneil Jackson
Experienced, reliable candidate adept at juggling tasks with a can-do attitude. Eager to embrace new challenges, contribute to team objectives, and excel in a full-time role. Skilled in interpersonal communication, time management, and problem-solving. Proficient in Microsoft Office Suite, Blue Moon, Yardi, MLS, and various social media platforms.
1803 Fort Davis Street SE
Washington, DC 20020
***************@*****.***
EXPERIENCE
The Swaliga Foundation, Washington, D.C. — Executive Administrator August 2024 - PRESENT
As Executive Assistant at the Swaliga Foundation, I provided comprehensive administrative support to the Director, including managing calendars, arranging travel, and processing expenses. I handled a high volume of correspondence, drafted documents, and coordinated meetings. I actively managed invoices and grants, ensuring accurate records. I collaborated effectively with other team members, assisting with various administrative tasks. I leveraged Google Workspace extensively, including creating spreadsheets, developing newsletters, and utilizing other productivity tools. I play a crucial role in successfully executing multiple programming initiatives across various schools globally, demonstrating exceptional organizational and coordination skills. My advanced skills include proficient file management, utilizing CRM software such as Mailchimp to integrate with email campaigns and newsletters, and consistently demonstrating initiative and a proactive approach to problem-solving. White House Nannies, Washington, D.C. — Nanny July 2023 - PRESENT
As a childcare provider, I focus on creating a safe, nurturing environment tailored to each family's needs. I supervise children indoors and outdoors, ensuring safety during activities, meals, and nap times. Following the family's routine, I maintain consistency and comfort, while also planning engaging activities to support their development. Communication with parents is vital, and I provide regular updates on their children's activities and milestones. In emergencies, I remain calm and capable, adhering to established procedures. Flexibility is key, as I adapt to changing schedules and responsibilities, offering backup care as necessary. Scoot Education, Washington, D.C. — Substitute Teacher May 2023
- February 2024
As an educator, I adapt to diverse grade levels and subjects, engaging with students of varying ages and teaching different subjects as needed. Providing fundamental instruction and support, I deliver lessons, assist with assignments, and ensure active participation in learning. Essential to my role is supervising students throughout the day, prioritizing safety and appropriate conduct during activities and transitions. Effective communication with school staff is crucial, as I collaborate to address SKILLS
● Educational Software
● Microsoft Word
● Problem-Solving
● Self-Confidence
Development
● Verbal And Written
Communication
● Time Management
● Relationship Building
● Computer Use
● Appointment Setting
● Schedule Maintenance
● Active Listening
● Empathy
● Persuasive Speaking
● Attention To Details
● Record Management
● Critical Thinking
● Creative Thinking
● Troubleshooting
Education
● University Of District Of
Columbia
4200 Connecticut Ave NW,
Washington D.C
Associates: Education
● Prospect College
L Street NW Washington
D.C. 08/2017
Certification: Medical
Assistant
● Dr. Henry A. Wise Jr. HS Upper
Marlboro, Md •
06/2016
High School Diploma
Certifications
concerns, report incidents, and foster a cohesive learning environment. Paramount is my commitment to maintaining professionalism at all times and setting a positive example for students and colleagues. The Buteau Family, Washington, D.C. — Private Nanny May 2022 - June 2023
As a caregiver, I created structured and nurturing home environments, fostering strong relationships with children and parents. Using creativity, I developed engaging activities, including arts and crafts, to enhance learning. I organized enriching field trips and collaborated with parents to implement discipline programs, balancing playtime and screen time for optimal development. Daily tasks like school drop-offs, pickups, and bath time are seamlessly managed. Maintaining professional relationships through open communication, I also ensured adherence to schedules and accommodated individual needs, such as food allergies. Additionally, I've coordinated extracurricular activities and maintained a tidy home environment, prioritizing children's social and emotional growth.
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