Customer Service Admin Clerk

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Chantelle Louw – 072-***-****

CURRICULUM VITAE

Personal Details

Full names: Chantelle Louw

Known as: Chantelle

Position applied for: Receptionist / Office Administration Nationality: South African

ID number: 880**********

Current Salary: Currently Unemployed

Availability: Immediately

Demographic: Coloured, Female

Languages: Afrikaans, English

Area of residence: Roodepoort

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Job Critical Criteria

Critical Criteria

1. Receptionist / Administrator Experience Yes

2. MS Office Yes

Qualifications

Qualification Institution Date

Grade 11 Klipspruit West Secondary 2008

Diploma in Customer Service Alison.com 2018

Diploma in Customer Service Skills Alison.com 2019 Diploma in Quality Management Alison.com 2023

Diploma in Reception Skills Alison.com 2023

Courses

QuickBooks – ICBA (2013)

Call Centre Certificate – Connecticut Call Centre Solutions (2020) Office 365 Administration Basics – Alison.com (2022) Project Management Fundamentals – Alison.com (2022) Skills Summary

Quality Checking

Administration

Dispatching

Communication

Telephone Etiquette

Customer Service

Query Resolution

Systems Summary

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MS Word

MS Excel

MS PowerPoint

MS Outlook

QuickBooks

Career Summary

Company Position Start date End date

Brandability

Dispatch Clerk /Quality

Controller

Jan 2021 Apr 2023

Corporate Gifts Hub Office Administrator Jul 2019 Nov 2019 Diverse Towing and Logistics

Call Centre Agent/Finance

Administrator

Jun 2015 Aug 2016

Ecotech Bookbinder Receptionist Jan 2011 Dec 2012

Platinum Diaries Receptionist Dec 2008 Dec 2010

Detailed Career History

Company name Brandability

Industry Marketing / Branding

Job title Dispatch Clerk /Quality Controller

Dispatch Clerk /Quality Controller

January 2021 – April 2023

- Dispatch Clerk

- Unpacked, sorted and packed products

- Admin on Monday.com

- Liaised with admin on orders

- Managed the QC table

- Worked hand in hand with production manager

- Ensured that all stock for scheduled branded orders are quality checked in a timely manner

- Ordered bubble wrap, plastic and boxes with Management

- Communicated with Production and Assistant production manager on possible problems arising on the production floor or QC table

- Reported all final QC issues immediately

- Printed waybills and pasted on individual packages to leave for the day

- Final quality check

Motivation for change Retrenched

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Company name Corporate Gifts Hub

Industry Marketing / Branding

Job title Office Administrator

Office Administrator

July 2019 – November 2019

- Managed phone calls and correspondence (e-mail, letters, packages etc.)

- Tracked stocks of office supplies and placed orders when necessary

- Liaised with clients regarding orders

- Generated quotations

Motivation for change Company closed down

Company name Diverse Towing and Logistics

Industry Motor

Job title Call Centre Agent/Finance Administrator

Call Centre Agent/Finance Administrator

June 2015 – August 2016

- Ensured that there are no service breakdowns by managing all queries efficiently and within agreed timelines

- Ensured accurate and efficient administration of the debit/credit control function

- Ensured all accounts are followed up in accordance with the working protocols

- Released cars

- Ensured that the debtors ageing are managed in accordance with company’s protocols, targets and objectives

- Developed sound relationships with both internal and external customers

- Compliance with working procedures and quality requirements

- Accurately processed the relevant documentation

- Effective verbal and written communication skills

- Rectified debtor’s recons monthly

- Managed own development to increase own competencies as well as coaching others from time to time

Motivation for change Contract ended

Company name Ecotech Bookbinder

Industry Printing

Job title Receptionist

Receptionist

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January 2011 – December 2012

- Answered telephone calls to take messages from clients or provided information regarding the business

- Welcomed clients and potential clients, made them comfortable

- Liaised with clients for orders

- Maintained the office space and re-stocked office supplies

- Performed other administrative work like typing, proofreading diary quotes

- Interacted with different teams to resolve important administrative matters i.e., job cards created Motivation for change Company closed down

Company name Platinum Diaries

Industry Marketing / Branding

Job title Receptionist

Receptionist

December 2008 – December 2010

- Answered telephone calls to take messages from clients or provided information regarding the business

- Welcomed clients and potential clients, made them comfortable

- Liaised with clients for orders

- Maintained the office space and re-stocked office supplies

- Performed other administrative work like typing, proofreading diary quotes

- Interacted with different teams to resolve important administrative matters i.e., job cards created Motivation for change Company liquidated

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