Case Management Human Resources
Resume:
@yahoo.com
windalizr_**
Killeen, TX
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About
Dedicated and detail-oriented administrative
professional with over 15 years of experience in
healthcare administration, case management, and
executive support. Skilled in office operations,
medical billing, patient services, and team
coordination. Recognized for strong organizational
skills, bilingual communication, and the ability to
adapt quickly in fast-paced environments.
Education
Human Resources Management
UAGM, Main Campus Online
2023
Health Services Billing, Continuing Ed.
Interamerican University of Puerto Rico
2008
Bachelor of Family Sciences
Pontifical Catholic University, Ponce Campus
2002
Skills
e Software Tool: Assertus, DeVero, Electronic
Records, Qualinet, Excel, Power Point, Word,
Canvas, Canopy, Quickbase
e Core Competencies: Office systems
management, payroll & account administration,
staff supervision, case management.
e Strengths: Billingual Communication,
Adiadtebility, t¢ani work. client service OF Ated
WINDALIZ
RUIZ
Experience
Case Manager
Thompson Construction Group Ponce, PR
2023 - 2024
e Managed warranty claims and ensured
efficient problem resolution to maximize client
satisfaction
e Assigned routes to the warranty team and
maintained detailed case records
e Create warranty folders and streamlined
follow up-process
Executive Assistant
Quality Care Hospice / Juana Diaz, PR
2022 - 2023
e Support executives with scheduling,
documentation and reporting
e Prepared reports, meeting minutes, and
facilitated communication across departments
e Coordinated palliative and hospice care
services for patients
Administrative Secretary
Dr. Lucas Ramirez, OB GYN / Ponce, PR
2008 - 2022
e Oversaw daily office operations and
administrative functions
e Managed patient records, appointment
scheduling, and medical documentation
e Ensured compliance with healtcare standards
and office efficiency
Contact this candidate