Call Center Representative
Resume:
ANTONIEO GRIFFIN
Chesapeake, VA *****
********.********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Tax Preparer (Seasonal)
JORDAN BOOKKEEPING & TAX SERVICES-Hampton, VA
March 2023 to May 2025
I prepare individual and small business tax returns. Rental property, K-1 Corporation, Mortgage Interests, Cancellation of debt tax return's and etc. I am back working for this tax preparer company again on a part-time basis. I started back working for them on 4/7/2025 to present. ACCOUNTING CLERK
MAID IN HIS IMAGE CLEANING SERVICE-Chesapeake, VA
March 2012 to December 2023
Lead Accounting Clerk, Performed A/P functions for this cleaning company, including purchase order entry and inventory accounting. Processed monthly accruals; prepared checks, production documentation and schedules; and reconciled bank statements. Promoted to entry accountant position to direct accounting functions for a growing cleaning service company.
MATERIAL HANDLER/CALL CENTER AGENT
Lillian Vernon CORPORATION-Virginia Beach, VA
November 2001 to December 2009
Loading and unloading trucks,scanning merchandise and putting it into the proper bins and so forth. Highly developed sense of organization and attention to detail. Physically fit, certified to operate hand trucks, adept at using technology. Understanding or transportation of shipping guidelines. Routing incoming shipments to the proper department or warehouse location. Responsible for dealing with shippers when merchandise was found to be damaged or lost. Moved products to assigned area in the warehouse or to store shelves. Prepared shipping documents and mailing labels. As a call center agent handled customer inquiries, complaints, billing questions, and payment extension/service requests. Calmed angry callers, repaired trust, locate resources for problem resolution and design best option solutions. Interface daily with internal partners in accounting, field services, new business operations and consumer affairs divisions. Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for tele-sales personnel. Tax Preparer
NELSON TAX & FINANCIAL SERVICES-Virginia Beach, VA January 2003 to June 2007
I have over 12 years of tax preparation experience preparing individual and small business taxes. Prepared, review and reconcile tax reports and requests. Exceptional standard of quality involving accuracy, attention to detail, organization, self review skills, thoughtful analysis, problem solving and accountability for excellent flexibility to work overtime as needed. Experience using these software programs. Turbo tax, Pro series, Drake and Tax Wise. I've worked for Liberty, Reliable, Jackson Hewitt
& Direct tax services.
I have a good understanding about the tax law and I'm detailed oriented. Willing to review every tax return to ensure the client is paying the least amount of tax as possible. As well as being able to explain the tax return to the client. I've also work for Liberty tax services for 2 years, Reliable tax for 1 year and Jackson Hewitt also for 1 year. I have a background in business, finance and accounting. Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules. Strong customer service skills with ability to empath size and instill confidence. Ability to work within a team to assist preparation of accurate tax returns in a timely manner. Strong research skills and the ability to quickly use online resources to find answers. Critical thinking and problem solving. Persistence and determination.
Education
Associate
BRYANT & STRATTON COLLEGE
April 1982 to May 1984
BUSINESS MANAGEMENT (Associate)
BRYANT & STRATTON COLLEGE-VA,BEACH-Virginia Beach, VA April 1982 to May 1984
BUSINIESS MANAGEMENT (Associate)
TAX PREPARATION-Virginia Beach, VA
April 1982 to May 1984
ACCOUNTING (Associate)
BRYANT & STRATTON COLLEGE-Virginia Beach, VA
April 1982 to May 1984
High school diploma or GED
Skills
• Customer communication
• Customer service
• Loader operation
• Quality control
• Public accounting
• Detailing
• Quality assurance
• Upselling
• Filing
• Sales
• Client retention strategy
• QuickBooks
• Payroll
• Client retention rate
• Analytical thinking
• Capital gains review
• Corporate tax return preparation
• Managing tax refunds
• Phone communication
• Order fulfillment
• CRM software
• Accounting
• Team motivation (leadership skill)
• Tax filing operations
• Order Entry
• Schematics
• Live chat
• Income tax planning
• Warehouse experience
• Tax return review
• Restaurant experience
• Marketing
• Bookkeeping
• Tax report preparation
• Help desk
• Income tax preparation
• Typing
• Tax audits
• Negotiation
• Microsoft Excel
• Corporate accounting
• Confidential information handling
• English
• Financial records review
• Banking
• Employee relationship building
• Production planning
• Client communication
• Work ethic
• Tax return accuracy rate (100%)
• Attention to detail
• Assembly
• Data collection
• Identifying tax credits
• Cross-sales
• Hand tools
• Analysis skills
• Interviewing clients
• LLC Tax return preparation
• Office experience
• Interpersonal skills
• Phone etiquette
• CrossLink
• Journal Entries
• ProSeries
• TaxWise
• Facebook Advertising
• RF scanner
• ATX
• AS400
• TaxSlayer
• Supervising experience
• Communication skills
• Tax advisory
• Telemarketing
• State tax return preparation
• Financial concepts
• Tax return preparation - Tax returns prepared annually (1-100 tax returns)
• Leadership
• Individual tax
• Estate Tax return preparation
• Manufacturing
• Windows
• Financial statement preparation
• Tax experience
• Federal tax return preparation
• Managing tax payments
• 10 key typing
• Mentoring
• Tax form completion
• Tax research
• Customer support
• Lead generation
• Salesforce
• Tax Preparation (9 years)
• Stocking
• General Ledger Accounting
• State tax
• Financial data management
• Computer skills
• Capital losses review
• Forklift
• Pallet jack
• Bilingual
• Outbound calling
• Business requirements
• Pivot tables
• Security
• Payroll tax returns
• Payroll tax
• Load & unload
• Identifying tax deductions
• Drake
• Public speaking
• Video communication
• Cash handling
• Tax advising
• Cash register
• Sales Experience (6 years)
• Interpersonal communication
• Accounting software
• Client needs assessment
• Product demos
• Accounts receivable
• Warehouse management system
• Customer Service
• Partnership tax return preparation
• Conflict management
• Tax return accuracy rate (95-97%)
• Customer relationship management
• Serving clients - Clients served annually (50-100 clients)
• Slack
• Computer literacy (6 years)
• Client retention - Client retention rate (81-90%)
• Small Business Tax return preparation
• Tax Experience (10+ years)
• Calculating tax liability
• Basic math
• Data entry
• Microsoft Word
• Root cause analysis
• Tax return processing
• Operating systems
• ProSystem fx Tax
• Moving
• Organizational skills
• Corporate tax expertise
• Trust Tax return preparation
• Tax preparation software
• Tax accounting
• Grammar Experience
• Financial services
• Google Suite
• Client follow-up
• QuickBooks Online
• Payroll (1 year)
• Writing skills
• Outbound sales
• Microsoft Office
• Mac OS
• Order entry
• Ability to follow instructions
• Tax return accuracy rate
• Driving
Certifications and Licenses
Accredited Tax Preparer (ATP)
Additional Information
P.S. I do have a High school diploma.
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