Customer Service Hr Coordinator

Location:

Posted:

September 25, 2025

Saliha Khan

●Northfield, IL *****

●*************@*****.***

Work Experience

HR Coordinator

S&C Electric Company-Chicago, IL

January 2023 to April 2025

• Used an electronic database to keep track of personnel files, grievance records, performance reviews,

and disciplinary actions.

• Assist with the full-cycle recruitment and onboarding processes.

• Update the HRIS, Learning Management System, and Absence Tracking System.

• Produce reports and presentations on HR indicators such as turnover rates.

• Hosted and planned job fairs at different community sites.

• First point of contact for any questions from employees about HR-related matters.

• HR administrative duties.

• Promote employee engagement by participating and supporting various S&C events.

Customer Service Agent - Call Center

H&M - Chicago, IL

June 2020 to December 2022

• Assisted customers with garment checks, delivery updates, and any concerns with their orders.

• Clarified guest concerns and issues.

• Made claims with packages & carriers like UPS & USPS.

• Maintain customer records by updating account information.

• Recommended and upsold products.

• Contributed to team efforts fleetingly.

• Listened attentively to customers.

Loan Processor

Dysis: Wells Fargo-Remote

January 2020 to June 2020

• Verified tax documents when processing applicant’s payroll.

• Ability to take initiative and work with no supervision in a structured environment.

• Ability to work successfully in a virtual environment, utilizing my strengths to be engaging peers, proactive, authentic, and approachable.

• Activities include reviewing applications for federal and bank regulatory requirements.

• Escalated potential problems to loan closer and general counsel to drive quality customer service and timely closing for client and bank.

• Analyzed credit documents for accuracy and compliance with investor and agency guides.

• Prioritized and organized workflow completed simultaneous projects and followed through to completion to meet required deadlines.

• Performed initial review of loan approval using information available on loan processing software system and credit file.

Education

●Bachelor’s Degree: International Relations / Buitems-Quetta