Customer Service Pastry Chef
Resume:
Charlie weber
Summerville, SC *****
**************@*****.***
Professional Summary
Accomplished pastry chef and kitchen manager with 15+ years of experience in the food industry, specializing in high- quality pastry production and team leadership. Proven track record in managing kitchen operations, optimizing inventory, and implementing cost-saving measures. My strong point is 100% Customer Service.Customer service is and will remain essential for the business as well as customer satisfaction. Skilled in training staff and ensuring compliance with food safety regulations. Successfully founded and operated a pastry business, demonstrating strong entrepreneurial and marketing abilities. Seeking to leverage culinary expertise and leadership skills in a dynamic environment.
Authorized to work in the US for any employer
Work Experience
Pastry Chef/Baker
Halls Chophouse-Summerville, SC
September 2019 to Present
• Created and prepared a wide variety of pastries, breads, and desserts according to established recipes and customer requests
• Managed inventory of baking ingredients, ensuring adequate supply levels for daily production
• Maintained cleanliness and organization of the bakery area, adhering to food safety standards and regulations
• Developed new pastry recipes based on market trends and customer preferences
• Implemented cost-saving measures by optimizing ingredient usage without compromising quality or taste
• Trained new bakery staff members on proper baking techniques, recipe execution, and equipment operation
• Performed quality control checks on finished products to maintain high standards of taste, texture, and appearance
• Managed multiple orders simultaneously while meeting strict deadlines for special events or large-scale catering projects
• Utilized specialized tools such as mixers, ovens, dough sheeters, pastry cutters, piping bags etc. in the baking process
• Collaborated with sales team to develop seasonal menus that showcased unique pastries to attract customers' attention
• Ensured consistent product quality by conducting regular taste tests throughout the baking process
• Collaborated with other chefs and kitchen staff to coordinate baking schedules and ensure timely delivery of baked goods
Pastry Chef
Sweet Enough-Summerville, SC
January 2015 to Present
I started a little pastry business
• Developed and implemented strategic business plans to drive growth and increase profitability
• Founded and operated a successful business for 12 years, overseeing all aspects of operations
• Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
• Created effective marketing strategies to promote the business and attract new customers
• Developed partnerships with other businesses to enhance product offerings or reach new markets
• Maintained high levels of customer satisfaction through exceptional service delivery Pastry Chef
Magnolia-Charleston, SC
September 2016 to March 2020
• Prepared and baked a variety of pastries, including cakes, cookies, pies, and breads
• Followed recipes and production schedules to ensure consistent quality and timely delivery of pastry items
• Collaborated with the pastry chef to develop new menu items and seasonal specials
• Maintained a clean and organized work area in accordance with food safety standards
• Operated commercial kitchen equipment such as mixers, ovens, dough sheeters, and pastry molds
• Assisted in training new pastry team members on proper techniques and procedures
• Monitored baking times and temperatures to achieve desired texture, color, and flavor profiles
• Decorated pastries using various techniques such as piping icing or frosting, garnishing with fruits or nuts, or creating intricate designs
• Ensured compliance with health department regulations regarding food handling practices Kitchen Manager
Berkeley Country School District
August 2014 to July 2017
• Managed a team of 11 kitchen staff members, overseeing daily operations and ensuring efficient workflow
• Maintained inventory levels by conducting regular audits, reducing waste by 36%
• Trained new hires on proper food handling procedures, resulting in a 76% decrease in health code violations
• Ensured compliance with all health and safety regulations, maintaining a clean and organized kitchen environment at all times
• Conducted regular performance evaluations for kitchen staff members, providing constructive feedback for professional growth opportunities
• Implemented training programs on proper knife skills and cooking techniques for kitchen staff members, improving overall efficiency during meal preparation
Catering Director
Chick-Fil-A-Ashley, SC
March 2008 to July 2014
• Negotiated contracts with vendors to secure competitive pricing on ingredients, rental equipment, and other necessary resources
• Developed strong relationships with local suppliers to ensure timely delivery of fresh ingredients for each event
• Closely monitored food quality standards throughout the preparation process to guarantee that all dishes met client expectations
• Served as the main point of contact for clients before, during, and after events to address any concerns or special requests promptly
• Implemented cost-saving measures such as portion control guidelines and waste reduction strategies without compromising quality or guest satisfaction
• Trained new catering staff members on proper serving techniques, table setup procedures, safety protocols, and customer service best practices
• Maintained accurate records of event details including attendance numbers, menu selections, and special dietary requirements for future reference purposes
• Cultivated positive relationships with venue managers, event planners, and other industry professionals through regular networking activities
• Demonstrated excellent problem-solving skills by quickly resolving issues related to last-minute changes in menu items, venue layouts, or guest counts
• Developed comprehensive event timelines to ensure all tasks were completed on schedule
• Maintained strict adherence to health and safety regulations throughout all stages of food preparation, service, and cleanup
• Cultivated relationships with repeat clients through personalized follow-up communications after each event Pastry Chef
Pampered Plate
September 2004 to June 2010
This was my 1st job ! I loved it but unfortunately closed down.
• Created and prepared a variety of pastries, desserts, and baked goods according to recipes and customer requests
• Maintained cleanliness and organization in the pastry kitchen, adhering to food safety standards and regulations
• Followed precise measurements and techniques to achieve consistent quality in all baked goods produced
• Operated commercial bakery equipment such as mixers, ovens, dough sheeters, and proofers with efficiency and accuracy
• Ensured timely production of baked goods during high-demand periods while maintaining quality standards
• Monitored oven temperatures regularly throughout the day making adjustments as necessary
• Maintained accurate records of daily production quantities ensuring sufficient stock levels at all times
• Maintained a clean work area at all times, including regular cleaning of equipment and utensils
• Demonstrated expertise in various baking methods such as laminating dough, tempering chocolate, and creating meringue-based desserts
• Maintained knowledge of current food safety regulations ensuring compliance within the pastry kitchen at all times Education
Associate in horticulturists
Trident Technical College-North Charleston, SC
March 2018 to July 2020
Skills
• Banquet Experience
• Merchandising
• Pricing
• Catering
• Customer service (10+ years)
• Relationship management
• Microsoft Excel
• Risk management
• Baking
• Horticulture
• Food industry
• Supervising experience
• Assembly
• Communication skills
• Store management
• Lawn Care
• Sanitation
• Human Resources
• Restaurant Experience
• Cake Decorating
• Customer relationship management
• Driving
• Cooking
• Leadership (10+ years)
• Inventory Control
• Guest Services (10+ years)
• Packaging
• Analysis skills
• Cleaning
• Cash handling
• Computer skills
• Guest services
• Recruiting
• Schedule management
• Manufacturing
• Procurement
• Front desk
• Upselling
• Pastry Chef
• Profit & Loss
• Kitchen Management Experience
• Mowing
• Property management
• POS
• Delivery driver experience
• Retail sales
• Cleaning Experience
• Microsoft Office
• Management
• Culinary Experience
• Restaurant Management
• Labor Cost Analysis (10+ years)
• Food Preparation
• Kitchen experience
• Meal Preparation
• Porter experience
• Serving Experience
• Purchasing
• Culinary
• Sales
• Food Production
• Human resources
• Food Safety
• Cash register
• Profit & loss
• Supervising Experience (10+ years)
• Training & development
• Time Management (10+ years)
Certifications and Licenses
Professional In Human Resources
Driver's License
ServSafe
Food Handler Certification
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