Real Estate Property Management
Resume:
Carol C. Gross
Lafayette, LA
************@*****.***
SKILLS:
Sales and Lease Negotiation
Residential Contract throughClose
Property Management
Maintenance Coordination
DocuSign, Matrix, Propertyware,
Top Producer, OneSite, Yardi,
Rent Manager, Appfolio
Low Income Tax Credit Housing
(LITCH)
Section 8 (Housing Authority)
EXPERIENCE:
Keaty Real Estate and Real Estate Property Management - Agent/Leasing Agent March 2024 - Present
Buyer’s Agent
Seller’s Agent
Schedule showing appointments
Attend showing appointments
Coordinate maintenance issues with Maintenance Manager Reports/Special Projects
Lease negotiation
Database management and maintenance
Customer Service
Willowbrook Apartments I & II Lafayette, LA — Property Manager June 2023 - June 2024
● Responsible for supervising all phases of on-site operation of the property, as well as maintaining the physical asset and maximizing the financial returns in accordance with the owner’s objectives
● Collected rent, handled delinquent accounts, and made daily bank deposits
● Responsible for training, supervising, developing, and evaluating all on-site personnel
● Assisted Regional Manager with special projects and administrative tasks
● Ensures team compliance with company policies and procedures
● Kept a consistent schedule for pest control, cleaning, mowing, etc.
● Supervised scheduling and prioritizing maintenance service requests; sets realistic expectations with residents
● Made regular inspections of units, grounds, including all common areas, ensuring that the property is clean, safe, and well-maintained
● Conducted quarterly occupied unit inspections
● Recommended expenditures, within budget allocations
● Assisted in preparation of advertising and marketing programs
● Assisted in preparation of weekly and monthly reports, assuming responsibility for accuracy and timeliness
● Supervised move-in and move-out procedures, paying special attention to inspections and changes
● Responsible for LITCH annual recertification for 80 units
● Assisted in preparation of the budget
● Reviewed monthly cash flow and provided explanations on variances from budgeted amounts and maintained monthly budget logs
● Leased available units, reviewing rental applications for accuracy and rental qualifications. Processed applications utilizing computer systems and following company guidelines
● Approve and submit invoices weekly for payment on time
● Made recommendations to the District Manager on hiring and terminating personnel
● Ensured that only approved leases are used to maintain compliance with any applicable state or federal guidelines, through coordination with the Corporate Compliance Department
● Made decisions that are uniform so as not to discriminate among residents, prospective residents, and employees in accordance with Fair Housing Regulations and Company policy
● Accurately log time for property staff in a timely manner. Insert notes for any overtime or absences
● Comply with all Fair Housing laws, practices, and regulations. Acadiana Regional Coalition on Homelessness and Housing Lafayette, LA — Housing Coordinator
October 2020 - March 2022
● Landlord Negotiations for low cost rentals throughout Lafayette Parish.
● Community Outreach and Education on Housing Choice Vouchers
(HCV) for our cause
● Policy research and creation into incentives for landlords
● Collaborated with Management and Case Managers to locate properties that filled our client’s needs
● Assisted with special projects such as locating rooms for area homeless during freezes or floods and meal deliveries
● Scouted and inspected properties for habitability Real International Realty, llc — Operations Manager May 2013 - March 2020
● Assisted in the creation of an international, multi-million dollar, residential and commercial sales/leasing and property management company in under six years
● Located the best Return on Investment (ROI) properties to present to investors
● Listing to lease signing and management of 214 residential properties in the Austin Metro area
● Ensured the best product delivered during builder and inspection walk-throughs
● Slashed Maintenance cost in property maintenance by negotiating with multiple vendors
● Successfully negotiated multiple property insurance claims EDUCATION
Bob Brooks School of Real Estate, Baton Rouge, LA — Real Estate Salesperson
March 2023 - June 2023
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