Customer Service Social Media
Resume:
Parrishon Hardgraves
Wichita, KS *****
*********@*****.***
Professional Summary
To provide my employer with outstanding service as a dedicated individual certified to meet the needs of the business.
Work Experience
Owner/Operator
Modern Child Care-Wichita, KS
December 2015 to Present
Responsibilities:
• Held a dynamic position that required wearing multiple hats and handling diverse responsibilities within the organization.
• Performed various administrative duties, including managing calendars, scheduling appointments, and coordinating meetings. Maintained meticulous records and documentation, ensuring the smooth operation of daily tasks and promoting efficient workflow.
• Demonstrated exceptional customer service skills by promptly and courteously addressing inquiries, resolving issues, and providing assistance to clients. Maintained a professional and friendly demeanor, fostering positive relationships and ensuring high levels of customer satisfaction.
• Actively contributed to marketing efforts by collaborating with the marketing team to develop and implement innovative strategies. Assisted in creating engaging content for marketing materials, such as brochures, flyers, and website updates, to effectively convey the company's message and attract potential customers.
• Utilized social media platforms and digital marketing tools to manage online presence and engage with the target audience. Monitored and analyzed social media metrics and campaign performance, making data-driven decisions to optimize content and improve brand reach.
• Skillfully balanced administrative and customer service responsibilities with attending to the needs of children in my care. Ensured their safety, comfort, and well-being, maintaining a nurturing environment. Developed age-appropriate activities and educational programs to promote growth, learning, and social development.
• Demonstrated strong organizational and time management skills to juggle multiple tasks and responsibilities effectively. Prioritized tasks based on urgency and importance, ensuring all duties were completed efficiently and to a high standard.
Customer Service Representative
The Gulf Warehouse
August 2012 to October 2015
Responsibilities:
• Placed online orders for customers, ensuring a seamless and efficient purchasing experience.
• Demonstrated proficiency in working with multiple websites and navigating various software platforms to perform daily tasks, such as order processing, tracking shipments, and managing inventory.
• Collaborated closely with different departments, including sales, logistics, and product management, to address customer inquiries, resolve issues, and provide timely and effective solutions.
• Utilized effective communication and persuasion skills to identify opportunities for upselling and recommend relevant products and accessories to customers, contributing to increased sales revenue.
• Maintained a high level of professionalism and customer focus in all interactions, ensuring customer satisfaction and building long-term relationships.
• Consistently met or exceeded performance metrics, including call handling time, customer satisfaction ratings, and sales targets.
• Actively participated in training sessions and team meetings, staying updated on company policies, procedures, and product updates to deliver exceptional service. Customer Service Representative / Call Center
Protection One, Inc
June 2006 to August 2012
Responsibilities:
• Managed customer billing accounts, ensuring accuracy and addressing any billing inquiries or concerns promptly and effectively.
• Demonstrated exceptional communication skills to build rapport with customers, actively listening to their needs and providing personalized solutions.
• Utilized strong problem-solving skills to independently resolve customer issues, maintaining a high level of customer satisfaction and minimizing escalations.
• Consistently met or exceed performance metrics, including call handling time, customer satisfaction ratings, and sales target.
Education
Bachelor in Business Management
Friends University - Wichita, KS
January 2011 to December 2013
Skills
• Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
• Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Conscientious enterprising person who is highly organized, dedicated and committed to professionalism.
• Digital Marketing
• Accounting
• Clerical experience
• Filing
• OneSite
• Section 8
• Fair Housing regulations
• Leadership
• Budgeting
• Strategic planning
• Operations management
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