Service Manager Customer
Resume:
Gary Bicknell
**************@*****.***
Objective: To secure full time employment in a service-related role. Flexible and available for immediate employment.
Skills Summary:
Customer service experience. Excellent communication and people skills.
Mature and conscientious. Collaborator.
Twenty-five plus years in various hospitality roles. (Site service manager, bartender, server. Barista, dishwasher, etc.)
Familiar with various point of sale systems.
Basic computer knowledge.
Proficient with building intercom/fob/security and access control systems.
Janitorial and minor maintenance skills.
Working knowledge of building systems.
Education: High School Diploma
Work Experience:
Property Manager, Princeton Hall, Dec. 2023 – Feb. 2024
Payroll Ceridian.
Homebase software application for staff.
Condo Communities newsletters and notifications for residents.
Last Pass Password software.
Invoice reconciliation with condo corporation accountant.
Staff scheduling.
Board Meetings and minutes.
AGM meetings for both buildings and parkade.
Cheque runs with accounting department.
Electronic and paper filing.
Both parkade and building product ordering.
Estoppels / Caveats.
Business banking.
Registration of land titles with condo corporations
Site Service Manager, FirstService Residential, July 2013 – May 2022
Inspection of all common interior areas daily to ensure that visible problems are addressed immediately.
Inspect daily all common locks, storage and parking areas for cleanliness and safety.
Inspect and maintain the common exterior areas daily to ensure that the grounds present the best possible appearance.
Book moves in and out for residents and owners. Organize calendar bookings.
Program fob access.
Program intercom system.
Review and save security video footage as required.
Inspect all utility rooms and mechanical room.
Access and report any damage to management.
Responsible for minor building repairs as well as equipment maintenance as required.
Co-ordination and supervision on all contract work advising Community Manager of progress. Includes final inspection and follow-up of incomplete work.
Ensure all regular (monthly) maintenance contract / inspections are being conducted and advise Community Manager of any work to be done beyond regular contract.
Hospitality roles: 2003 – 2013
Server, Gruman’s Catering and Delicatessen
General Manager, A Little Bit Country
Server, Wellingtons Fine Steakhouse
Server/Supervisor, Chianti’s
Greeting and meeting all customers.
Hosting duties and reservations.
Taking orders, explaining menu items and daily specials.
Working POS system, end of day reconciliation and bank deposits (electronic and physical drop).
Restaurant opening and closing duties (inspect restaurant for cleanliness, ensure full staff are present, bar/ food prep., etc.).
Ensure continuity between shifts (lunch/evening).
Responsible for employment of servers/hosts.
Performed scheduling of all restaurant staff.
Familiar with CCTV, security within restaurants/bars.
Kitchen, prep and dishwashing, as well as some line-work.
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