Call Center Agent

GUGU AYANDA GAMEDE

Call center agent

SUMMARY

Friendly call center agent with 1 year

of experience in customer service,

skilled in discussing product

knowledge effectively and efficiently.

Proven ability to engage with

customers, provide personalized

solutions, and drive sales growth. I am

seeking to leverage my skills and

experience to deliver exceptional

customer experience and contribute

to a dynamic team.

DETAILS

PHONE: 068*******

EMAIL: **********@*******.***

ADDRESS: 2308 Orinoco Street

Swannevile

Krugersdorp

1739

Hobbies

Traveling

Reading books

LANGUAGES

English

isiZulu

Setswana

isiXhosa

Sesotho

EDUCATION

Rietvallei Extension 5 Secondary School

Grade 12

2017

IsiZulu Home Language, English First Additional Language, Mathematics, Physical Sciences, Life Sciences, Geography, and Life Orientation

Greenview College

Diploma in Medical Secretary N4 N5 N6

2021-2022

• Communication

• Office Management

• Medical practice

• Information process (computer studies)

WORK EXPERIENCE

Call Center Agent

August 2024 – Aug 2025

iTalk: Absa Credit Card Division, 300 Kent Ave, Ferndale, Randburg As a call center agent, I collaborate with a team of 50 individuals to deliver exceptional customer service. My primary responsibilities include:

- Making outbound calls to customers to upgrade their credit card products and provide personalized solutions

- Consistently making around 250 outbound customer service calls daily, engaging with customers in a friendly and courteous manner

- Discussing various product offerings and recommending suitable upgrades based on their eligibility

- Providing information on additional products that may be of interest to customers

- Adhering to the conversation script provided by the Absa credit card division, ensuring that customer calls are concise and efficient, typically lasting no more than 5 minutes

Secretary intern/ Admin

October 2022 – March 2024

Charlotte Maxeke Academic Hospital, Parktown

As a secretary intern/admin at Charlotte Maxeke Academic Hospital, I gained valuable experience in administrative tasks and patient management in the occupational therapy department.

- Managed emails and answered phones

- Registered patients with MEDICOM

- Handled incoming and outgoing calls

- Booked appointments and referred patients to the nearest facilities

- Maintained patient files

- Attended cluster meetings

- Conducted stocktaking tasks

SKILLS

Communication

Customer service

Product knowledge

Sales force

Outbounds

Time management

Contact this candidate