Customer Service High School

Jealine Marquez

Orlando, FL ***** 407-***-**** **************@******.***

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PROFESSIONAL

SUMMARY

Dynamic and self-motivated professional with a strong work ethic, honed at CVS Pharmacy. Adept at delivering exceptional customer service and fostering teamwork, I excel in fast-paced environments. Bilingual with excellent communication skills, I effectively manage multiple tasks while maintaining organization and calm under pressure.

SKILLS • Friendly, positive attitude

• Teamwork and collaboration

• Customer service

• Problem-solving

• Dependable and responsible

• Bilingual

• Team work/creativity

• Inbound and outbound calling

• Direct sales

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• Multitasking

• Excellent communication

• Computer skills

• Organizational skills

• Calm under pressure

• Active listening

Organization and time

management

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• Decision-making

• Verbal communication

WORK HISTORY OAKRIDGE HIGH SCHOOL 03/2024 to CURRENT RECEPTIONIST

• Passionate about learning and committed to continual improvement. Assisted with day-to-day operations, working efficiently and productively with all team members.

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• Managed time efficiently in order to complete all tasks within deadlines.

• Organized and detail-oriented with a strong work ethic. Strengthened communication skills through regular interactions with others.

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• Learned and adapted quickly to new technology and software applications. Demonstrated strong organizational and time management skills while managing multiple projects.

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• Worked effectively in fast-paced environments.

• Self-motivated, with a strong sense of personal responsibility. CVS PHARMACY 02/2021 to 01/2024

Customer Service Associate Orlando

• Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.

J M

Skilled at working independently and collaboratively in a team environment.

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• Proven ability to learn quickly and adapt to new situations. VICTORIA SECRET 02/2019 to 03/2022

Retail Sales Associate Orlando

supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

-provided outstanding service to new and long standing customers

-handled large amount of cash and balanced cash drawer daily within prescribed balancing guidelines

-trained new hires on products and services .

-delivered fast,friendly and knowledagable service for routine questions and service complaints .

-restocked shelf's, racks and bins within latest merchandise and changed signage to promote special items.

-removed expired and overriped items to provide freshest options and eliminate health risk.

Maintained front check out area to keep traffic flows running smoothly and efficiently

EDUCATION High School Diploma 05/2015

Oakridge High School, Orlando, FL

CERTIFICATIONS Mental health first aid USA

LANGUAGES Spanish

Full Professional

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