Patient Service Food Supervisor
Resume:
Deirdre Loftis-Jenkins
**** **** ****** *****, ******** Park, FL 33781
********@****.***
Professional Summary
Dedicated and experienced healthcare professional with a strong background in patient food service, medical administration, and health information technology. Known for being a dependable team leader and team player with a consistent track record of ensuring high-quality service, regulatory compliance, and patient satisfaction in dynamic clinical environments.
Skills
Food Service & Operations
• Food safety and sanitation compliance (HACCP, ServSafe)
• Quality assurance in food preparation and presentation
• Opening and closing procedures
• Patient-focused customer service and issue resolution
Team Leadership & Development
• Staff training, onboarding, and mentoring
• Task delegation and team motivation
• Performance reviews and Constructive Feedback
• Conflict resolution and problem-solving
Communication & Interpersonal
• Clear verbal and written communication
• Liaison between kitchen staff and management
• Customer and patient service
Administrative & Technical
• Health department inspection readiness
• Familiarity with dietary/allergen protocols
• EHR management (e.g., Epic, Cerner)
• HIPAA compliance and documentation handling
Professional Experience
Patient Food Service Supervisor
Johns Hopkins All Children’s Hospital — St. Petersburg, FL
February 2014 – Present
• Ensure full compliance with food safety and sanitation regulations (HACCP, ServSafe)
• Supervise daily operations of the food service department, including inventory and scheduling
• Maintain high standards in food preparation, presentation, and dietary compliance
• Handle patient concerns and staff issues with professionalism and efficiency
• Lead, train, and support a team of service staff in a fast-paced environment
• Promote patient safety by adhering to allergen and dietary guidelines
Medical Secretary II
Mashantucket Health Department, Indian Health Services — Mashantucket, CT
August 1998 – January 2015
• Scheduled and coordinated patient appointments using EHR systems
• Managed patient records and ensured HIPAA-compliant information handling
• Transcribed medical reports and correspondence accurately
• Handled administrative duties, including managing supplies and coordinating referrals
• Supported physicians and nurses by ensuring smooth office and clinical workflow
Education
Associate of Science in Health Information Technology
St. Petersburg College — St. Petersburg, FL
Graduated: 2023 GPA: 3.5
Relevant Coursework:
• Medical Terminology
• Health Information Systems (Epic, Cerner)
• Medical Coding (ICD-10, CPT, HCPCS)
• Healthcare Law & Ethics
• Electronic Health Records
• Reimbursement & Revenue Cycle
• Anatomy & Physiology
• Healthcare Statistics
• Quality & Performance Improvement
• Project Management in Healthcare
• Computer Applications in Healthcare
Certifications
• Associate degree – Health Information Technology
• Certified Billing and Coding Specialist 2023
• Certified in Medical Terminology
Volunteer Experience
Feed the Hungry Program
Mount Zion African Methodist Episcopal Church
• Assisted with meal preparation and distribution to underserved community members
• Supported event organization and coordinated with volunteers
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