It Support Customer Service

JUDE OLORUNGBON

Nigerian Phase *, Kogi state, Nigeria +234**********

**************@*****.***

SUMMARY

● Best Customer Service Officer (2024–2025) for exceptional client support, Problem resolution, and maintaining high customer satisfaction levels.

● Skilled in data entry, database management, software installation, and troubleshooting, ensuring smooth business operations.

● Experienced in budget documentation, team supervision, and training, with a track record of improving efficiency and service quality.

EDUCATION

Pure and Applied Mathematics

University of Abuja Abuja, Nigeria

10/2010 - 01/2015

Senior School Certificate Examination (SSCE)

Government College, Izom, Niger state Nigeria

09/2000 - 06/2006

WORK EXPERIENCE

Financial and Non Financial Transaction Officer

First Bank of Nigeria Lokoja, Nigeria

FINANCIAL INSTITUTION 08/2017 - Present

● Processed customer deposits, withdrawals, and transfers with 85% success rate in adherence to bank policies, ensuring accuracy and timely completion of financial transactions.

● Assisted over 250 customers weekly in updating personal information, handling account inquiries, and performing account maintenance, achieving 95% efficiency in issue resolution.

● Identified and reported suspicious activities, leading to 75% improvement in AML and KYC compliance and strengthening fraud prevention measures.

● Ensure 100% compliance with data protection policies by maintaining customer confidentiality and safeguarding sensitive financial data, contributing to an 80% reduction in data breaches IT SUPPORT

Federal University of Technology Minna, Nigeria

IT/ACADEMY INSTITUTE 06/2012 - 05/2015

● Provided IT support to over 400 students and staff, ensuring 80% system uptime and efficiency in daily operations.

● Installed, configured, and maintained software and hardware, improving system functionality by 70%

● Conducted Computer-Based Tests (CBT) and ensured smooth exam sessions, contributing to an 90% improvement in test administration efficiency.

● Trained students and staff on basic computer operations, enhancing digital literacy by 70% within the institution.

BUDGETING AND PLANNING PROFESSIONAL

Osogbo Local Government.Osogbo, Nigeria.

06/2015 - 05/2016

● Documented and managed the local government’s budget, ensuring accurate financial planning and reporting, resulting in an 80% improvement in budget accuracy and efficiency.

● Provided administrative and IT support, including data entry and computer operations, enhancing office efficiency by 50% through improved data management and streamlined processes.

● Conducted budget research and statistical analysis to support decision-making. SKILLS

● Customer service Excellence

● Communication & Interpersonal skills

● Attention to details

● IT Support and Troubleshooting

● Budgeting and financial planning

INTERESTS

● Information Technology & System Optimization

● Data Management & Cybersecurity

● Customer Service & Client Relations

● Banking & Financial Services

● Compliance & Risk Management

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