Medical Assistant Customer Service
Resume:
P.O. BOX ****
Philadelphia, PA *****
**********@*****.***
MICHELLE K. DURANT
OBJECTIVE
To secure employment in a facility where I can utilize my administrative and medical skills while gaining successful career advancement
SKILLS & ABILITIES
Medical Assistant, Certified
CPR, Certified
Penn Chart (EPIC) Experience
Centricity Practice Solution
Point of Care Testing
Glucose Finger Stick
Hemoglobin A1C
Rapid HIV Testing
PPD
Urine Pregnancy Testing
EKG’S
Kids Plus Vaccine
Venipuncture
Appointment Scheduling
EXPERIENCE
Reed Street Health Center
1325 South 33rd Street 3rd Floor
Philadelphia Pa. 19146
November 2017-Present
Serves as a key member of a healthcare team at a busy primary care office with 2 Medical Providers and Nurse Practioner. During clinical hours
Triaging patients and phone calls to make sure patients are satisfied with good customer service. Point of care testing done in accurate manner.
Demonstrates proficiency in obtaining patient’s vitals, recording their health screenings in Centricity
Ensures the cleanliness, sanitation and maintenance of general equipment and exam rooms.
Providing lad services to patients to send out to lab company and main ting the results are back in a timely fashion
PENN MEDICINE HEALTH SYSTEM, PENN SLEEP CENTER
February 2008 –October 2017
Serves as a key member of a healthcare team at a busy specialty practice. Assist 12 Physicians, rotating Residents, Advanced Practice Nurses and a Clinical Nurse during clinical hours
Demonstrates proficiency in obtaining patient’s vitals, recording their health screenings in EPIC and downloading PAP compliance data
Ensures the cleanliness, sanitation and maintenance of general equipment and exam rooms
Manages clerical portion of PAP certificates of medical necessity forms
Serves as back-up in the patient service area assisting patients with the check-in and checkout process
Handles incoming calls with clinical inquiries
Trains new Medical and Clinical Assistants
BAYADA NURSES, WILLOW GROVE
February 2007 – February 2008
Performed numerous clinical tasks at various healthcare organizations as assigned such as taking and recording vital signs, specimen collection and blood draws and provided clinical assistance to the provider during patient examinations
Performed administrative tasks such as chart preparation, supply ordering and patient check-in and checkout
EDUCATION
COMMUNITY COLLEGE OF PHILADELPHIA, PHILADELPHIA, PA, NURSING
September 2007 – May 2009
PIERCE COLLEGE, PHILADELPHIA, PA, BUSINESS ADMINISTRATION
Associate Degree
May 2003 – April 2007
MCCARRIE SCHOOL OF HEALTH AND SCIENCE
Medical Assistant Program
July 1987
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